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Job Role: Senior Technical Consultant

Shift: 11 AM to 7 PM

Work Mode: Hybrid

Relevant Experience: 5+

Job descriptions:

• 9- 10 Years of Total experience with 5 years hands on experience on Xurrent/4me integration, developmemt & coding.
• Catalog rationalization / assessment
• Self Service Portal
• Workflow automation and optimizations
• Reporting & Analytics
• Provide technical leadership and mentoring to junior architects and development teams.
• Deliver compelling solution demonstrations across the 4me platform.
• Design and deliver technical integrations between 4me, Customer IT and business services.
• Assist development teams in resolving complex technical issues through all stages of the project lifecycle.
• Ability to establish deep and lasting relationships with Customer and team members to enhance the reputation of Fujitsu.
• Experience of leading ITSM 4me implementation projects for Medium and Large Enterprise.
• Knowledge of designing, developing, optimizing Automation Platform and Orchestration involving ITSM and Enterprise Infrastructure and Monitoring tools for end-to-end standardized solution.

Skill Requirements:

• Requirements Gathering: Collaborate with business stakeholders to gather and document requirements for 4me implementations and integrations.
• Solution Design: Design and architect 4me solutions to meet business needs, ensuring scalability and efficiency.
• Integration: Develop and manage integrations between 4me and other systems, including third-party applications and databases. Design and implement complex integrations with third-party systems and external data sources using REST, SOAP, or other integration methods.
• Workflow Development: Create and customize workflows, business rules, and UI policies to automate processes within the 4me platform.
• Configuration: Configure and customize 4me modules, such as Incident, Change, and Service Catalog, based on best practices and requirements.
• Data Management: Manage data within the 4me instance, including data imports, exports, and cleansing.
• User Training: Provide training and support to end-users and administrators to ensure effective utilization of 4me.
• Documentation: Maintain documentation of configurations, integrations, and customizations to facilitate knowledge transfer and future enhancements.
• Troubleshooting: Diagnose and resolve technical issues, system errors, and performance problems within the 4me platform.
• Best Practices: Stay up-to-date with 4me best practices, releases, and updates to optimize the platform's capabilities.