Job Description
Desktop Engineer
Job Location:
Washington DC (District of Columbia)
Location Flexibility:
Primary Location Only
Req Id:
6013
Posting Start Date:
2/26/26
| • On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users. • Services delivered at: • 600 Washington Blvd., Stamford, CT (Primary Site) • 35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site) • Walk-up, phone, and email support with no appointment needed. • Full incident resolution related to Local Services. • Replacement/swap of faulty equipment and peripherals using NatWest-owned stock. • General IT guidance and support for user devices. • Management of local consigned hardware stock for break-fix and service requests. • Logging of Incidents or Service Requests on behalf of users when required. • Completion of Service Requests that can be resolved directly on-site. • Implementing small service improvements based on recurring user feedback. • Providing both ticket-based and in-person (“shoulder-tap”) support for Desktop and Voice-related issues. |
| • On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users. • Services delivered at: • 600 Washington Blvd., Stamford, CT (Primary Site) • 35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site) • Walk-up, phone, and email support with no appointment needed. • Full incident resolution related to Local Services. • Replacement/swap of faulty equipment and peripherals using NatWest-owned stock. • General IT guidance and support for user devices. • Management of local consigned hardware stock for break-fix and service requests. • Logging of Incidents or Service Requests on behalf of users when required. • Completion of Service Requests that can be resolved directly on-site. • Implementing small service improvements based on recurring user feedback. • Providing both ticket-based and in-person (“shoulder-tap”) support for Desktop and Voice-related issues. |
Relocation Supported:
Visa Sponsorship Approved: