Our Service Desk team is looking for a Finnish-speaking Technical Support Specialist to join the team.

The Service Desk department is an integral part of our renowned Fujitsu Finland organization, recognized as one of the leading service centers in the Nordics. Our team consists of 100 dedicated professionals who provide excellent support to employees of large enterprises with IT-related issues.

Your main responsibilities:

• Diagnosing and resolving clients' IT issues;
• Receiving and handling client requests in a timely manner through to resolution;
• Supporting clients and helping to keep their workday running smoothly through fast and appropriate IT support;
• Explaining solutions in a simple and understandable way;
• Escalating more complex cases and collaborating with the team.

The work is performed according to a shift schedule Monday to Saturday from 6:00 to 22:00 and on Sundays from 8:00 to 22:00.

We would like to hear from you if you:

• Speak Finnish, Estonian and English;
• Want to deliver an excellent customer experience and support clients in a professional and friendly manner;
• Are willing to learn new skills and acquire new knowledge;
• Have good computer and office software skills;
• Are able to listen, understand customer needs and approach problems with empathy and care;
• Can explain solutions in a clear and customer-friendly way.

Don't worry!

You will acquire comprehensive IT knowledge and skills through our training programme.

By joining us, you will receive:

• Comprehensive training and a supportive onboarding programme;
• The opportunity to start an IT career even if you do not have previous IT work experience;
• Ongoing support from experienced colleagues and a team that values collaboration;
• The opportunity to develop your technical knowledge and grow into an expert in your field;
• An additional allowance of €150 for shift work.

You understand that there is a person on the other side for whom an IT issue may be a significant obstacle in their daily work. We value an empathetic attitude and a genuine willingness to help. Our onboarding programme and supportive team will help you acquire the knowledge and skills needed to succeed in the role.

What we offer:

• 7 additional paid vacation days per year starting from the second year of employment;
• Health insurance or a quarterly health and sports allowance;
• Flexible remote working options and a home office setup allowance;
• A company mobile phone with unlimited calls and data;
• Access to the Udemy Business learning platform;
• Opportunities to participate in volunteering initiatives, networks, sports events and company programmes;
• Additional benefits, regular training and enjoyable team events.

You can learn more about the Service Desk department, its values and daily life here:

https://www.fujitsu.ee/career-in-fujitsu-estonia/service-desk/

Our team is made up of professionals who highly value strong teamwork. Together we overcome challenges, achieve results and celebrate successes. We recognise and appreciate one another and are proud of our people. Our team is supportive and helpful, and new colleagues are never left to manage on their own. We follow lean principles that help keep collaboration smooth and focused. We listen to and trust one another. As people, we are very diverse – among us are both younger and more experienced colleagues, marathon runners, folk dancers, nature enthusiasts and many others. Different experiences and perspectives make our team stronger and add colour to everyday work. Your ideas and contributions are always welcome.

Join our team by completing the following steps:

• Submit your application together with your CV and a motivation letter in Finnish, explaining why you would be the best candidate for this position.
• Take part in an online interview with our Team Manager.
• If both parties are satisfied, we will make you a job offer.

Fujitsu Estonia values diversity and inclusion. We believe that every individual's uniqueness enriches our team. Everyone is valued here, and there is no room for discrimination – all candidates are welcome regardless of their background.