Job Description
Technical Services Engineer
Job Location:
Pune
Location Flexibility:
Multiple Locations in Country
Req Id:
1003
Posting Start Date:
6/3/25
Device Management:Configure, deploy, and manage Intune policies for device enrollment, configuration, and compliance.Ensure proper configuration of Mobile Device Management (MDM) and Mobile Application Management (MAM) policies for various devices (iOS, Android, Windows).Monitor and troubleshoot device management issues, including provisioning, syncing, and compliance violations.Application Management:Deploy, configure, and manage applications using Intune (Win32, iOS, Android, etc.).Manage application assignment, updates, and removal for end-users.Implement app protection policies to ensure secure access to corporate data.Integrate Intune with Microsoft Store for Business and third-party app repositories.Compliance & Security Management:Create and manage compliance policies to enforce device security standards (e.g., PIN enforcement, encryption, and jailbreak detection).Monitor devices for compliance, and respond to alerts for non-compliant devices.Set up conditional access policies to ensure that only compliant devices can access corporate resources.Work with security teams to implement mobile security measures, including data encryption, remote wipe, and app restrictions.User and Group Management:Configure user and group-based policies to control device access, application deployment, and settings.Assist in integrating Intune with Azure Active Directory (Azure AD) for user-based policy management.Collaborate with Identity and Access Management teams to ensure proper access to enterprise resources.Reporting & Monitoring:Monitor and report on device health, compliance status, and application deployment across the organization.Generate reports on compliance policies, app installations, and overall device status.Review and analyze Intune logs to troubleshoot and resolve issues related to device enrollment, policy application, and application deployment.End-User Support and Training:Provide technical support to end-users regarding device enrollment, access to corporate resources, and Intune-related troubleshooting.Develop and deliver training materials for end-users on Intune policies and procedures.Maintain and update knowledge base articles and documentation for end users and IT teams.Collaboration with IT Teams:Work with network, security, and infrastructure teams to ensure proper integration of Intune with other organizational services (e.g., VPN, Wi-Fi, email configuration).Collaborate with software deployment teams to ensure seamless deployment and management of corporate applications.Work on Intune-related projects, such as rolling out new features, migrations, or large-scale device deployments.Policy & Best Practices:Develop and maintain standard operating procedures (SOPs) and documentation for Intune administration.Stay up to date with the latest Intune updates, features, and best practices to continuously improve device management operations.Ensure that Intune configurations adhere to industry best practices and organizational security policies.Windows 10 to Windows 11 Upgrade Planning & Execution:Develop and implement a comprehensive upgrade strategy for migrating from Windows 10 to Windows 11 using Intune.Conduct a thorough assessment of the existing Windows 10 environment, identifying device compatibility, hardware requirements, and necessary configurations for Windows 11.Create and configure Windows Autopilot profiles, Intune policies, and configuration profiles to automate and streamline the upgrade process.Oversee and manage the staging of Windows 11 deployments to ensure a smooth, scalable rollout across the organization.Work with device manufacturers to ensure firmware and driver compatibility with Windows 11.Device Enrollment and Management:Manage the enrollment of devices into Microsoft Intune for Windows 11 deployment, ensuring that devices are correctly prepared for the upgrade.Configure and deploy Windows Autopilot profiles for Windows 11 devices, ensuring seamless provisioning and configuration of new and existing devices.Monitor and troubleshoot device enrollment issues related to the upgrade process.Compatibility Testing and Validation:Test Windows 11 on various devices to ensure compatibility with business-critical applications, software, and hardware.Ensure that all required drivers, updates, and applications are compatible with Windows 11 before initiating large-scale upgrades.Collaborate with software and hardware vendors to ensure their solutions are tested and fully supported in a Windows 11 environment.Address compatibility issues and document resolutions to ensure smooth upgrades.Security and Compliance Configuration:Ensure that Windows 11 devices are configured with appropriate security settings, including encryption, endpoint protection, and compliance policies using Intune.Implement Windows 11-specific security features, such as TPM 2.0, Secure Boot, and BitLocker, in alignment with organizational security policies.Set up conditional access policies to ensure only complia
Relocation Supported:
Yes
Visa Sponsorship Approved:
No