We Are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
Job Overview
To be a high-performing, Technical Consultant delivering a set of ServiceNow technical services (development/delivery/support/administration) that ensure a high degree of satisfaction to the customer.
Key Responsibilities
1. Leading the customer with world class technical services and ensuring that the tools made available are utilised appropriately to maximise value realisation.
2. Proactively assisting CASE Leads to identify at least $1 of opportunities for every $1 the customer has spent on CASE. o e.g., $100K customer > $100k of additional opportunities (excluding renewals)
3. Complying with customer and CASE policies, processes, and procedures.
4. Achieving ongoing operational efficiencies.
5. Contributing to the growth of company’s culture and ways of working.
6. Maintaining an active Career Development Plan with career, training and certification goals achieved on time.
Key Performance Indicators
• Ensure quality of technical work is at a high standard.
• Assist CASE Lead with Value Realisation calculations for worked cases.
• Ensure compliance with agreed customer policies, processes, and procedures.
• Provide technical education to assigned Managed Service customers and drive self-service efficiencies by ensuring customer knowledgebase articles are created or updated.
• Achieve SLA targets on assigned Managed Service tickets.
Mandatory Qualifications
Must Have
• IT Degree, relevant tertiary education in Computer Science or relevant experience.
• ServiceNow Sales & Messaging Foundation Accreditation
• ServiceNow Sales or Presales Acreditation in 1+ Product Line
• ServiceNow CSA • ServiceNow CIS x 1 - ITSM or HRSD or CSM
• ServiceNow Pro Suite x 1- ITSM • Certified to deliver 1+ CASE technical entitlements
Nice To Have
• Business Domain Certifications (eg ITIL, Scrum Master, PRINCE2)
Mandatory Experience
• Self-motivation to proactively utilise the ServiceNow and Enable training tools with a can-do attitude, to embrace the opportunities that arise when working for a dynamically growing organisation • Demonstrated effective interpersonal and communication and negotiation skills
• A clear understand of ITIL Service Management practices with specific focus on Incident, Change and Problem Management
• Experience in providing application support in ServiceNow
• Experience in prioritising competing demands and achieve results with customer focused approach
• Strong business acumen, analytical mind focused on problem-solving, strong
• technical skills and customer presentation skills
• Successful teamwork experience and intuitive understanding when to escalate
• Experience across multiple ServiceNow releases ideally from Orlando to most recent release, ability to clearly articulate release updates and impacts to customers
Desired Experience & Knowledge
• 3+ years successful ServiceNow support/delivery
• General understanding of ServiceNow licensing
• Understanding of, and ability to adapt to, both Waterfall and Agile project methodologies
• Additional ServiceNow Certifications or Accreditations
#Oceania_Priority
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
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We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Platinum Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
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We offer tailored career paths across our global organization to support your professional and personal growth.
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Our customers trust us. We have an excellent reputation across the region and globally.
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Best in-class reward and recognition programs flexible work, volunteering leave, and more.
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We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.
Search Firm Representatives – PLEASE READ:
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
For Security Cleared Roles PLEASE NOTE:
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).