At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

About the role

Persona is a cloud-based HR software product developed in Estonia with 30 years of experience, combining HR management, time tracking, payroll, and a self-service environment for employees and managers into one unified system. This allows us to help companies consolidate all HR-related processes efficiently into a single platform.

We are looking for a Business Consultant to join our team of 15, someone who enjoys daily work with clients and can keep a clear head even when multiple topics are on the table at once. This role requires excellent communication skills, analytical thinking, a solution-oriented mindset, and a willingness to assist with the use and configuration of Persona HR software.

Your main responsibilities

• Resolving day-to-day questions from Persona HR SaaS software users by phone and email;
• Providing daily consulting to clients on HR, payroll, work schedules, and other Persona functionalities;
• Communicating with clients, understanding their needs, and resolving issues promptly;
• Configuring Persona software according to client needs (e.g. workflows, rules, and settings);
• Guiding and training clients for smooth use of the software;
• Documenting client requests and managing solutions in support systems;
• Collaborating with the development team on more complex cases.

We expect from you

• Previous experience in a customer support, helpdesk, or consultant role;
• A solid understanding of and at least 3 years of experience in HR and payroll;
• At least 3 years of experience using HR or business software, and preferably implementing it - experience with Persona software is an advantage;
• Excellent Estonian language skills and good English, both spoken and written;
• The ability to communicate clearly, calmly, and in a client-centred manner, even in high-pressure situations;
• Analytical thinking and the ability to understand clients' business processes;
• Strong problem-solving skills, a systematic approach to work, and comfort with everyday use of AI;
• Precision, conscientiousness, and a sense of responsibility.