Job Description
Senior Service Desk Manager
Job Location:  Taguig City, Taguig City
Location Flexibility:  Primary Location Only
Req Id:  4404
Posting Start Date:  12/11/25

At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

 

Location: Manila or Cebu


About the Role

We are looking for a dynamic and results-driven professional to join our team. This role requires strong leadership, exceptional communication skills, and the ability to manage operational and financial performance effectively. If you thrive in a fast-paced environment and excel at problem-solving, we’d love to hear from you.


Key Responsibilities

  • Lead and manage teams to achieve organizational goals
  • Handle client escalations with professionalism and efficiency
  • Drive operational and financial performance (OPPL)
  • Collaborate with stakeholders to ensure seamless service delivery
  • Analyze data and provide actionable insights for continuous improvement

Key Qualifications

  • Excellent verbal and written communication skills
  • Proven experience in managing leaders
  • Strong background in handling client escalations effectively
  • Expertise in managing OPPL (Operational and Financial Performance)
  • Exceptional analytical and problem-solving abilities

Why Join Us?

  • Opportunity to work with a talented and collaborative team
  • Competitive compensation and benefits
  • Career growth and development opportunities
Relocation Supported:  No
Visa Sponsorship Approved:  No

 

 

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.