At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Key Accountabilities:

• Business awareness. Maintains a clear understanding of how the specialist area fits within Fujitsu to ensure it meets the requirements.
• Monitoring Workload. Monitors own workload and/or that or the team, recognizes changing priorities and manages the workload accordingly in order to achieve team targets and continue to provide a quality service.
• Technical capability. Maintains knowledge of the specialized area to help ensure the service to the company operates effectively and problem resolution and maintenance of service availability is maintained.
• Analysis and diagnosing problems or issues Analysis of complex issues, both technical and non-technical, which relate to the service provided, makes a diagnosis and recommends a resolution for the unit, area or team.
• Escalation process. Manages the escalation process for issues and deals with the problems and issues affecting the availability of service. May establish a change in processes, standards or practices to ensure the service provided meets requirements of the business.
• Team lead role. Manages, motivates and develops a team of support staff directly in order to provide direction, ensure the team achieve their objectives and to constantly improve quality of service. 
• Personal Development. Actively seeks

Job Responsibilities

• Implementation and support of Japan projects.
• Translate document from Japanese to English, and vice-versa as needed in the projects
• Coordinates with Japan counterpart and acts as bridge between client and non-bilingual members of the team, translating instructions from Japanese to English and vice versa
• Produce Japanese and/or English reports or documents as needed in the project
• Provide full coordination of project activities and ensure timely delivery
• Allocated tasks are worked under general guidance & within detailed assignment plans, but is expected to think through these tasks, and to decide on most appropriate approach to the work.
• Expected to offer suggestions to others within the team in support of assignment objectives.
• May identify follow-on work to the assignment team
•  Maintains relationships both internally and externally with peers and colleagues.
• Works with a moderate level of supervision
• Demonstrates good interpersonal skills and diplomacy in dealings with clients and peers. Recognizes limits to own involvement. Welcomes coaching and guidance from peers with more experience. Is an effective team player.
• Perform other tasks as may be assigned by the immediate manager and FJ POCs.

Key Performance Indicators

• Delivery Excellence: Timeliness and quality of deliverables.
• Efficiency and Productivity
• Adherence to Fujitsu Code of Conduct
• Customer satisfaction feedback.
• Teamwork and engagement
• Contribution to improvements/automation/innovation
• Appropriate service provided to Fujitsu.
• Service performance and operational level agreements.
• Maintains an awareness of the specialized knowledge.
• Timely resolutions of problems or issues.
• Service performance and maintains an appropriate escalation process.
• Role model and performance plus.
• Positive personal image.

Qualifications:

• Preferably with bachelor’s degree or with equivalent relevant and sound work experience as stated in the job description
• Computer literate (MS-Office: Word, Excel, PowerPoint, Outlook)
• Strong communication skills both in English and Japanese (JLPT N3/N2)
• Strong interpersonal skills
• Experience with creating documentation and reports..