Role Overview

The Procurement Senior Specialist is responsible for delivering end-to-end tactical and strategic sourcing, procurement operations, supplier management, and sustainability initiatives. The role ensures efficient service delivery, process compliance, continuous improvement, and high-quality stakeholder engagement while supporting business objectives and driving value across procurement activities.

Key Responsibilities

Procurement & Sourcing Operations

• Execute tactical and strategic sourcing activities, including quoting, supplier management, sustainability initiatives, and procurement processes in alignment with defined standards.
• Manage procurement requests, including ticket processing and issue resolution within agreed timelines.
• Source products, services, and warranties; acquire and submit quotations, including renewals.
• Develop and maintain NDAs, standard contracts, and an organized central contract repository.
• Implement effective negotiation strategies to deliver value and cost efficiency.
• Coordinate with requestors, sales teams, and suppliers to ensure accurate and timely fulfillment of requirements.
• Monitor and manage supplier-related activities, including rebate programs and fleet bonus coordination.
• Maintain and update procurement systems, including hub webpages, online catalogues, and price books.
• Assist in conducting supplier sustainability and responsible business assessments.
• Prepare and deliver reports and analyses to improve spend visibility and support decision-making.
• Support additional customer requirements such as sustainability and compliance-related initiatives.

Process, Compliance & Stakeholder Engagement

• Execute and manage business processes across varying levels of complexity with accuracy and efficiency.
• Continuously review, enhance, and standardize processes to drive operational excellence and innovation.
• Ensure compliance with global standards, internal controls, and audit requirements.
• Maintain up-to-date process documentation, including workflows and procedural guidelines.
• Collaborate with business stakeholders to understand requirements and deliver high-quality service.
• Act as a key point of contact, addressing queries and resolving issues in coordination with internal teams and suppliers.
• Partner with technical teams to support system enhancements and issue resolution.
• Ensure business continuity and adherence to organizational policies at all times.

Data Analysis & Reporting

• Generate and present accurate, timely reports and performance updates to management and stakeholders.
• Perform data analysis to support project planning, workload distribution, and strategic decision-making.

Performance Management & Team Support

• Monitor and ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Review performance metrics and implement improvements to drive efficiency and quality.
• Provide guidance, training, and mentoring to junior team members.
• Support team to ensure compliance with company policies and procedures.

Governance & Additional Duties

• Ensure completeness and accuracy of documentation across all procurement activities.
• Maintain efficient and updated systems and tools to support operations.

• Support audit requirements and business continuity efforts, ensuring proper documentation and process adherence

• Perform additional tasks as required by management in line with business needs.

Qualifications & Requirements

• Minimum of 4–5 years of experience as a Procurement Senior Specialist in a BPO environment, specializing in tactical and strategic sourcing operations and quoting fulfillment, and providing services to countries outside the Philippines.
• Strong communication and interpersonal skills with the ability to engage effectively with stakeholders.
• Proven ability to work independently and collaboratively within a team environment.
• Fluent in English (written and verbal); proficiency in German or Spanish is an advantage.
• Excellent analytical and problem-solving skills with a logical approach to complex challenges.
• Strong time management and prioritization capabilities.
• Demonstrated negotiation skills and knowledge of service support standards and best practices.
• Proficiency in eSourcing tools, Vendor Risk Management, SAP, Ariba, and other ERP systems.
• Advanced skills in Microsoft Office (Excel, Word, PowerPoint).