At Fujitsu, we are driven by our purpose to make the world more sustainable by building trust in society through innovation.

We have been a pioneer in technology and innovation for over 80 years, and we are committed to using our expertise to help businesses and organizations transform for the digital age. We believe that digital transformation is essential to creating a more sustainable future. That's why we are working with our customers to develop solutions that can help them reduce their environmental impact, improve their efficiency, and create a more equitable society.

We are committed to contributing to the United Nations Sustainable Development Goals (SDGs). These goals are a blueprint for a better future for all, and we believe that technology can play a vital role in achieving them.

If you share our passion for making a meaningful impact on the world, we invite you to join our global family of 130,000 employees spanning more than 50 countries. We are a diverse workforce, and we offer a wide range of opportunities for you to grow and develop your career.

Together, we can create a more sustainable future for all.

Role Purpose

The role holder provides business process services to our client base. The role holder will work as part of a team requiring a minimum level of supervision.

Key Accountabilities:

 Business awareness. Maintains a clear understanding of how the specialist area fits within Fujitsu to ensure it meets the requirements.

 Monitoring Workload. Monitors own workload and/or that or the team, recognizes changing priorities and manages the workload accordingly in order to achieve team targets and continue to provide a quality service.

 Technical capability. Maintains knowledge of the specialized area to help ensure the service to the company operates effectively and problem resolution and maintenance of service availability is maintained.

 Analysis and diagnosing problems or issues Analysis of complex issues, both technical and nontechnical, which relate to the service provided, makes a diagnosis and recommends a resolution for the unit, area or team.

 Escalation process. Manages the escalation process for issues and deals with the problems and issues affecting the availability of service. May establish a change in processes, standards or practices to ensure the service provided meets requirements of the business. 

 Team lead role. Manages, motivates and develops a team of support staff directly in order to provide direction, ensure the team achieve their objectives and to constantly improve quality of service.  Personal Development. Actively seeks personal development and contributes to personal development activities of others 

Job Responsibilities

 Implementation and support of Japan projects.

 Translate document from Japanese to English, and vice-versa as needed in the projects

 Coordinates with Japan counterpart and acts as bridge between client and non-bilingual members of the team, translating instructions from Japanese to English and vice versa

 Produce Japanese and/or English reports or documents as needed in the project

 Provide full coordination of project activities and ensure timely delivery

 Allocated tasks are worked under general guidance & within detailed assignment plans, but is expected to think through these tasks, and to decide on most appropriate approach to the work.

 Expected to offer suggestions to others within the team in support of assignment objectives.  May identify follow-on work to the assignment team 

 Maintains relationships both internally and externally with peers and colleagues.

 Works with a moderate level of supervision

 Demonstrates good interpersonal skills and diplomacy in dealings with clients and peers. Recognizes limits to own involvement. Welcomes coaching and guidance from peers with more experience. Is an effective team player.

 Perform other tasks as may be assigned by the immediate manager and FJ POCs.