What You’ll Be Doing

Delivering Service Excellence

• You’ll help make sure all HR services and deliverables meet our agreed service levels and quality standards.
• You’ll also support audit requirements by ensuring processes are correctly followed and documented.

Building Strong Customer Relationships

• You’ll interact with employees and managers, helping maintain positive, professional relationships.
• When issues come up, you’ll proactively address and resolve them.

Managing HR Processes

You will support different stages of the employee lifecycle, which includes:

• Handling employee movements, regularization, personal data updates, and offboarding.
• Keeping employee records accurate and up to date in our HR systems.
• Preparing employment documents such as regularization letters and sending HR‑related announcements.
• Creating or updating internal HR process documentation.
• Supporting AskHR ticket management by assigning tickets promptly and responding to employee queries.
• Developing or updating Knowledge Articles based on common questions.
• Conducting quality checks as needed for PH HR Operations.
• Preparing reports for HRBPs and HR Managers.
• Maintaining organized databases, records, and documents on SharePoint or shared folders.
• Sharing ideas and recommendations to help improve HR processes.

Supporting the Team

• You’ll actively participate in meetings with the HR team, HRBPs, and the GDC.
• You’ll serve as backup support for teammates when needed.
• You’ll take part in trainings and engagement activities to continue your development.
• You’ll also provide support to HRBPs and HR Managers within PH GDC.