At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
Role Purpose
To provide business support services to the clients in a timely and efficient manner delivering good quality output.
Key Accountabilities
- Process transactions/requests from customers in a timely manner ensuring that outputs are accurate and in accordance with customer approved process, procedures and standards.
- Prepare reports as required
- Perform other tasks as may be required by superiors
Key Performance Indicators
- Achieve SLA/KPI targets
- Delivery Excellence
- Productivity
- Providing good customer experience
- Contribution to innovation/process improvement and participation in enablement programs
- Compliance and Engagement
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.