At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Role Purpose

The Bilingual Team Lead is responsible for managing daily operations, ensuring service excellence, and acting as the primary communication bridge between Japanese counterparts and the local delivery team. The role oversees the end‑to‑end procurement lifecycle, drives continuous process improvements, and ensures adherence to Service Level Agreements (SLAs), while fostering team development, engagement, and operational excellence.

Key Accountabilities:

• Business Awareness - Maintains a clear understanding of how the role and specialist area align with Fujitsu’s organizational objectives to ensure services meet business and customer requirements.
• Workload Monitoring & Prioritization - Monitors personal and team workloads, recognizes changing priorities, and proactively manages capacity to achieve targets and ensure consistent service delivery.
• Technical Capability - Maintains specialized knowledge relevant to the service area to support effective operations, timely issue resolution, and continuous service availability.
• Problem Analysis & Resolution - Analyzes and diagnoses complex technical and non‑technical issues, recommends appropriate resolutions, and implements sustainable corrective actions.
• Escalation Management - Manages escalation processes for operational and service issues, addressing risks to service availability and implementing changes in processes, standards, or practices where required.
• Leadership & Team Development - Motivates, coaches, and develops team members to achieve objectives, enhance capability, and improve overall service quality.
• Personal Development - Actively pursues personal development and contributes to the professional growth and development of team members.

Job Responsibilities

Operations Management

• Oversee team performance and monitor transactions to ensure timely and accurate delivery of outputs.
• Handle daily operational escalations and conduct regular quality assurance reviews.
• Drive continuous improvement initiatives (Kaizen) to enhance efficiency, accuracy, and SLA compliance.
• Serve as the primary communication bridge between Japanese stakeholders and the delivery team.
• Translate documents, communications, and materials between Japanese and English as required.
• Prepare documentation and facilitate knowledge transfer sessions to ensure continuity and skill readiness.
• Plan and manage team capacity and resources in collaboration with the Operations Manager.
• Ensure smooth implementation, transition, and ongoing support of Japan‑related initiatives and projects.
• Produce reports, dashboards, and operational documents in Japanese and/or English as required.

People Management

• Provide coaching, guidance, and training to support team performance and professional development.
• Foster a positive and collaborative work environment; proactively address and resolve team issues.
• Conduct quarterly performance reviews and participate in onboarding and probation evaluations.
• Support hiring activities, including participation in interviews when required.

Administrative & Compliance

• Monitor administrative compliance and ensure accuracy of operational and management reporting.
• Maintain internal systems, tools, and documentation in accordance with company standards.
• Perform other tasks as assigned by the immediate manager and designated Fujitsu Points of Contact (POCs).

Key Performance Indicators

• Delivery Excellence: Timeliness and quality of deliverables.
• Efficiency and Productivity
• Adherence to Fujitsu Code of Conduct
• Customer satisfaction feedback.
• Teamwork and engagement
• Contribution to improvements/automation/innovation 
• Appropriate service provided to Fujitsu.
• Service performance and operational level agreements.
• Maintains an awareness of the specialized knowledge.
• Timely resolutions of problems or issues.
• Service performance and maintains an appropriate escalation process.
• Role model and performance plus.
• Positive personal image.

Qualifications

Fluent in Japanese and English (written and spoken).
Strong leadership and people management skills.
Excellent communication and interpersonal skills.Ability to manage multiple priorities in a fast-paced environment.
Experience in operations, procurement, or project coordination preferred.