We Are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
Join Fujitsu as a Service Desk Analyst in Sydney CBD, providing responsive remote and onsite support across end-user technology and Microsoft 365 services. In this hands-on role, you will help resolve day-to-day technology issues, manage incidents and requests, support user access, and keep workplace technology running effectively. This is an onsite, 6-month fixed-term contractor engagement.
About the role
This role combines customer service with practical technical troubleshooting. You will support Windows devices and Microsoft 365 services, manage work through an ITSM platform, resolve common hardware, software, network and VPN issues, and support account and access administration. You will also contribute to reliable day-to-day support by deploying standard devices and software and maintaining useful support documentation.
- Provide remote and onsite support for Windows 10 and Windows 11 devices, investigating issues and helping users restore normal service.
- Support Microsoft 365 services and applications, including Outlook, Teams, Exchange Online, SharePoint and Office applications.
- Manage incidents, service requests and escalations through the ITSM platform, keeping support activity organised and progressing.
- Administer user accounts, passwords and access in Active Directory and Microsoft Entra ID.
- Troubleshoot hardware, software, printer, network and VPN issues across the end-user environment.
- Deploy and maintain desktops, laptops and standard software to support consistent end-user technology.
- Create and maintain support documentation and knowledge articles to strengthen repeatable, effective support.
About you
Must-have experience
- Experience in a Service Desk or Desktop Support role.
- Strong knowledge of Windows 10 and Windows 11.
- Experience supporting Microsoft 365 applications and services.
- Active Directory and Microsoft Entra ID administration experience.
- Familiarity with ITSM tools such as ServiceNow, Jira, or ManageEngine.
- Basic networking knowledge, including DNS, DHCP, TCP/IP, and VPN.
- Strong troubleshooting, communication, and customer service skills.
- A customer-focused and professional approach, with the ability to prioritise multiple tasks and contribute proactively within a team.
Preferred experience and certifications
- Experience with Intune, SCCM, or other endpoint management tools.
- ITIL Foundation certification.
- Microsoft certifications such as MS-900 or MD-102.
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Platinum Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organization to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in-class reward and recognition programs flexible work, volunteering leave, and more.
- We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.
Search Firm Representatives – PLEASE READ:
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
For Security Cleared Roles – PLEASE NOTE:
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).