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Job Role: Techno-Functional Consultant - Oracle EBS SCM
Shift: UK Shift (2.00 PM to 11.00 PM)
Work Mode: Hybrid
Relevant Exp: 8+ Years

Job Description:

Key Responsibilities
Design, configure and support Oracle E-Business Suite (R12) SCM modules including Purchasing, iProcurement, Inventory, Order Management, Advanced Pricing and Shipping Execution.
Provide production support for Oracle EBS SCM modules including incident resolution, problem management and service request handling.
Design and develop custom reports, interfaces, conversions and extensions (RICE components) using PL/SQL, APIs, Open Interfaces, Forms Personalization and Workflow.
Analyze and resolve production issues within defined SLAs, ensuring minimal business disruption.
Perform root cause analysis (RCA) and implement preventive measures to reduce recurring incidents.
Support month-end and year-end business processes including inventory close, purchasing close and transaction reconciliations.
Manage enhancements, minor projects and change requests within AMS engagement model.
Monitor and improve system performance including concurrent program tuning and SQL optimization.
Handle patch impact analysis, regression testing and coordination during Oracle patching cycles.
Maintain documentation repository including KT documents, SOPs, issue logs and configuration updates.
Participate in on-call support rotation and provide weekend/after-hours support when required.
Collaborate with business users to prioritize tickets and provide functional advisory support.
Support integration monitoring and troubleshoot interface failures with third-party systems.
Collaborate with cross-functional teams including Finance, IT and external vendors.
Provide mentoring and guidance to junior consultants and other teams.

Mandatory Skills, Certifications and Experience
8+ years of Oracle EBS experience with SCM modules.
Hands-on technical experience in PL/SQL, Oracle APIs, Open Interfaces and Workflow customization.
Experience designing and developing RICE components (Reports, Interfaces, Conversions, Extensions).
Experience with Oracle E-Commerce Gateway within EBS to facilitate EDI by extracting/inserting data into Oracle application tables
Strong understanding of end-to-end Supply Chain business processes including P2P and O2C 
Experience using ticketing tools such as ServiceNow, JIRA or similar systems.
Ability to manage SLAs, KPIs and reporting metrics in managed services model.
Experience with performance tuning, troubleshooting and production support.
Excellent analytical, documentation and communication skills.
Bachelor’s degree in Engineering, IT, Supply Chain, Business or related field.
Ability to work independently and manage multiple priorities in fast-paced environments.