At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Key responsibilities:

• Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs).

• Troubleshooting: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals.

• System Maintenance: Perform ad-hoc procedures for system maintenance, including data cleanup, report generation, and other tasks as needed to maintain optimal system performance.

• Reporting: Generate regular reports on system performance, data quality and other relevant metrics for stakeholders.

• Communication: Communicate effectively with internal teams and external stakeholders, particularly Japanese-speaking counterparts, providing clear and concise updates on issue resolution and system status.

• Collaboration: Work collaboratively with other regional members to resolve complex issues and improve overall system performance and data quality. Skills & Qualifications: • Demonstrated ability to carefully follow detailed instructions and operational manuals.

Qualifications

• Experience in IT support.
• Experience using monitoring tools.Monitoring operations using management tools.
• Strong understanding of server operating systems (Windows).
• Excellent written and verbal communication skills in Japanese. (N1 or N2)
• Experience with incident management tools for example Service Now
• Excellent problem-solving and analytical skills with meticulous attention to detail.
• Ability to work independently and as part of a team
• Ability to work a rotating shift schedule, including weekends or public holidays.
• Training will be provided for successful candidates.
• Willing to accept 12 hours shift.