At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
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Job Title: Service Desk Expert |
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Reports To: Operation Manager |
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Summary: |
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We are looking for a Service Desk Expert with strong troubleshooting abilities and foundational networking skills. The role focuses on remote support, proactive monitoring, and assisting with configuration tasks based on provided templates and procedures. |
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Ideal for candidates with solid IT support experience and interest in expanding their networking expertise.The successful candidate will be responsible for managing, monitoring, and troubleshooting network issues remotely |
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Key Responsibilities: |
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Remote Support & Troubleshooting |
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Provide Level 1–2 support for network and IT-related issues. |
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Troubleshoot connectivity, configuration, and device-related incidents remotely. |
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Follow escalation procedures when issues require higher-level intervention. |
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Network Monitoring & Alerts Handling |
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Monitor network devices through dashboards and monitoring tools. |
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Identify alerts, performance issues, and potential risks. |
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Infrastructure & Operations Support |
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Perform routine checks, small updates, and validation tasks on existing infrastructure. |
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Support IT operational activities across the region. |
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Documentation |
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Maintain clear and accurate documentation of changes, procedures, and troubleshooting steps. |
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Collaboration |
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Work closely with regional IT teams and Japanese counterparts. |
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Participate in knowledge-sharing and cross-functional communication. |
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Additional Tasks |
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Support other IT teams when needed. |
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Assist management with ad hoc tasks related to IT operations. |
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Qualifications |
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Basic to intermediate understanding of networking (TCP/IP, VLANs, routing, Wi-Fi). |
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Familiarity with network equipment (routers, switches, firewalls, APs). |
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Experience in remote troubleshooting and service desk support. |
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Strong problem‑solving and analytical skills. |
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Excellent communication and teamwork abilities. |
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Ability to work independently in a hybrid setup. |
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Training will be provided. |
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Japanese Language Proficiency: JLPT N1 or N2 (required). |
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Working Hours |
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No shift. Monday- Friday ( 9am -530pm or 10am-630pm) follow Malaysia calendar |
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May required to work night time during deployment. |
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RTO is required in the first 3 months for training |
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.