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Job Description
Service Desk Agent
Job Location:  Heredia
Location Flexibility:  Primary Location Only
Req Id:  905
Posting Start Date:  4/25/25

At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. Today, we stand as a global leader in digital transformation, dedicated to reshaping businesses and society in the digital age.

What truly sets us apart is our family of nearly 130,000 dedicated employees that spans over 50 countries, forming a diverse and dynamic community. We are committed to helping our employees grow and develop their careers. We believe that everyone has the potential to achieve great things, and we are dedicated to providing the resources and opportunities that our employees need to succeed.
We invite you to take the next step in your career journey and apply. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

 

 

Purpose

 

To provide a single point of contact for users, dealing with the management of both routine and non- routine Incidents, Problems and requests. Provision of 1st line support for incidents.

 

Education

High School Diploma or 2 years of proven experience as Customer Service or Tech Support Representative

Experience

Proficiency in English

Knowledge of various software and applications (minimum: Windows™ environment and Microsoft® Office package)

 

Desired Core Skills

 

Professional Competencies

 

  • Basic Service Knowledge.
  • Customer Relationship – able to establish quick working relationships/empathy with customers.
  • Communication – listening, ability to communicate clearly with customers, colleagues and managers.
  • Problem Solving – understands and resolves basic problems.
  • Team Working – team player.
  • Technical knowledge (e.g. Microsoft® Office, PCs basic networking).
  • Understanding of business continuity processes.
  • Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm.
Relocation Supported:  No
Visa Sponsorship Approved:  No

At Fujitsu, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to our success, and we are committed to creating an environment where all employees can thrive.

We promote diversity, equal opportunity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other characteristic protected by applicable law.

We believe that everyone has something to contribute, and we are committed to creating a workplace where everyone can reach their full potential.