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Job Description
Service Desk Agent
Job Location:  Heredia
Location Flexibility:  Primary Location Only
Req Id:  891
Posting Start Date:  4/25/25

At Fujitsu, we are driven by our purpose to make the world more sustainable by building trust in society through innovation.

We have been a pioneer in technology and innovation for over 80 years, and we are committed to using our expertise to help businesses and organizations transform for the digital age. We believe that digital transformation is essential to creating a more sustainable future. That's why we are working with our customers to develop solutions that can help them reduce their environmental impact, improve their efficiency, and create a more equitable society.

We are committed to contributing to the United Nations Sustainable Development Goals (SDGs). These goals are a blueprint for a better future for all, and we believe that technology can play a vital role in achieving them.

If you share our passion for making a meaningful impact on the world, we invite you to join our global family of 130,000 employees spanning more than 50 countries. We are a diverse workforce, and we offer a wide range of opportunities for you to grow and develop your career.

Together, we can create a more sustainable future for all.

 

 

Purpose

 

To provide a single point of contact for users, dealing with the management of both routine and non- routine Incidents, Problems and requests. Provision of 1st line support for incidents.

 

Education

High School Diploma or 2 years of proven experience as Customer Service or Tech Support Representative

Experience

Proficiency in English

Knowledge of various software and applications (minimum: Windows™ environment and Microsoft® Office package)

 

Desired Core Skills

 

Professional Competencies

 

  • Basic Service Knowledge.
  • Customer Relationship – able to establish quick working relationships/empathy with customers.
  • Communication – listening, ability to communicate clearly with customers, colleagues and managers.
  • Problem Solving – understands and resolves basic problems.
  • Team Working – team player.
  • Technical knowledge (e.g. Microsoft® Office, PCs basic networking).
  • Understanding of business continuity processes.
  • Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm
Relocation Supported:  No
Visa Sponsorship Approved:  No

At Fujitsu, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to our success, and we are committed to creating an environment where all employees can thrive.

We promote diversity, equal opportunity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other characteristic protected by applicable law.

We believe that everyone has something to contribute, and we are committed to creating a workplace where everyone can reach their full potential.