At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
Service Desk Agent (Entry Level | Fresh Graduates, Non-IT Graduates & Diploma Holders Welcome)
About the Role
We are looking for enthusiastic entry-level candidates to join our IT Service Desk team. This role is open to fresh graduates, IT and non-IT graduates, and diploma holders who are interested in starting a career in IT and customer support.
You don’t need prior IT work experience—we provide clear guidance, and ongoing support. What matters most is your willingness to learn, positive attitude, and desire to help others.
What You’ll Do
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Act as the first point of contact for users needing technical assistance
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Provide basic IT support via phone, email, chat, and ticketing systems.
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Help users with common issues such as login problems, software access, and device setup
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Record and track support requests accurately in the system
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Follow troubleshooting guides and standard procedures (training provided)
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Escalate more complex issues to senior support teams when required
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Communicate clearly and professionally with users at all times
Who Can Apply
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Fresh graduates from any field of study
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Diploma holders with a strong interest in IT / Non-IT graduates looking to switch into an IT career
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Candidates with internships, part-time work, or customer service experience
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Anyone eager to learn and grow in a professional IT environment
What We’re Looking For
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Required to read, speak, and write Mandarin to effectively communicate with Mandarin-speaking stakeholders.
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Basic computer knowledge and confidence using common applications
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Good communication skills and a customer-focused mindset
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Willingness to learn new systems and technologies
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Ability to follow processes and work as part of a team
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IT certifications or coursework are a plus, but not required
What We Offer
- Supportive team and mentoring from experienced professionals
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Real-world IT experience and exposure to industry tools
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Clear career progression and learning opportunities
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Competitive entry-level salary and benefits
Why Join Us?
This is an excellent opportunity to start an IT career without prior experience. We value potential over background and are committed to helping you build the skills and confidence needed to succeed.
Additional Details
- Work Location/Project = Office
- This role follows a 24/7 rotating shift schedule with changes each month. A hybrid work setup may be offered after six months or once the project is fully stabilized.
- Work on PH. Follow MY PH.
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.