At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
Role Overview:
Provide first-level IT support as the initial point of contact for users. Open to fresh graduates, non-IT graduates, diploma holders, and candidates with L1 experience.
Key Responsibilities:
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Handle IT support via phone, email, chat, and ticketing tools
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Perform basic troubleshooting (hardware, software, access issues)
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Log and update incidents; escalate to L2 when required
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Follow standard support procedures and meet SLAs
Requirements:
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Fresh graduates to experienced L1 candidates welcome
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Basic computer and application knowledge
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Good communication and customer service skills
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Willing to work 24/7 rotating shifts (monthly rotation)
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Korean proficiency required (read, speak, write)
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TOEPIK certification preferred
Work Setup:
24/7 rotating shifts. Hybrid setup may be available after 6 months or project stabilization.
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.