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Job Role: Senior Technical Consultant - Oracle Hyperion/Oracle EPM
Shift: UK Shift (2.00 PM to 11.00 PM)
Work Mode: Hybrid
Relevant Exp: 9+ Years

Job Description:

Role Summary
We are seeking an experienced Oracle EPM Cloud Support Consultant to provide managed services support for Customer’s Oracle Enterprise Performance Management Cloud applications, including Planning, Financial Consolidation and Close Cloud Service (FCCS), and Enterprise Data Management (EDM).
The resource will be responsible for day-to-day application support, issue resolution, metadata maintenance, monthly close support, planning and forecasting cycle support, report troubleshooting, data integration support, enhancement support, and quarterly update validation.
The ideal candidate should have strong hands-on experience in Oracle EPM Cloud applications and should be able to work directly with Finance, Accounting, FP&A, and IT stakeholders to ensure stable and efficient EPM operations.
Primary Modules: Oracle EPM Planning, FCCS, EDM

Key Responsibilities
Provide ongoing managed services support for Oracle EPM Cloud applications, including:
Oracle EPM Planning
FCCS
EDM
Support business users with day-to-day issues, application questions, data validation, reporting issues, and process execution.
Troubleshoot application issues related to metadata, data loads, calculations, business rules, forms, reports, consolidations, approvals, and integrations.
Support monthly, quarterly, and year-end close activities in FCCS.
Support planning, budgeting, forecasting, and what-if analysis cycles in Oracle Planning.
Maintain and support metadata updates across dimensions, hierarchies, mappings, attributes, aliases, and member properties.
Support EDM workflows for master data change requests, approvals, validations, subscriptions, and downstream publishing.
Assist with data integration processes between ERP, EPM, and other source systems.
Monitor and troubleshoot data loads, Data Management / Data Exchange jobs, mappings, validation errors, and reconciliation issues.
Support business rules, calculation scripts, consolidation rules, intercompany eliminations, ownership management, and currency translation processes.
Support Smart View, dashboards, reports, forms, and ad hoc analysis issues.
Assist with minor enhancements, configuration changes, testing, and deployment activities.
Participate in Oracle monthly / quarterly update impact analysis, regression testing, and production validation.
Coordinate with Oracle Support for SR creation, tracking, and resolution where required.
Maintain support documentation, knowledge articles, issue logs, and resolution notes.
Ensure timely response and resolution in line with agreed SLA expectations.

Required Skills and Experience
10+ years of experience in Oracle Hyperion / Oracle EPM applications, with at least 3+ years in Oracle EPM Cloud.
Strong hands-on experience with one or more of the following:
Oracle EPM Planning
FCCS
EDM
Strong understanding of financial planning, budgeting, forecasting, consolidation, close, and reporting processes.
Experience supporting Oracle EPM Cloud in a production support or managed services environment.
Ability to troubleshoot Planning forms, business rules, data maps, security, calculations, and approval workflows.
Ability to support FCCS close processes, consolidation issues, data status issues, journals, intercompany eliminations, ownership, currency translation, and reporting.
Experience supporting EDM metadata governance, viewpoints, node types, hierarchy sets, validations, subscriptions, request workflows, and publishing.
Familiarity with Data Management, Data Exchange, EPM Automate, Smart View, Financial Reporting, Reports, and dashboards.
Ability to analyze data load failures, mapping issues, reconciliation variances, and integration errors.
Experience with metadata management, dimension maintenance, hierarchy updates, member properties, and data governance.
Strong understanding of financial statements, chart of accounts, management reporting, and corporate reporting requirements.
Experience working with Oracle Support and managing Service Requests.
Strong written and verbal communication skills with ability to work directly with Finance and IT stakeholders.

Preferred Qualifications
Oracle EPM Cloud certification is preferred.
Experience supporting manufacturing, distribution, automotive, or industrial products companies is a plus.
Prior experience with Oracle Fusion Cloud ERP integration to EPM Cloud is preferred.
Knowledge of General Ledger, chart of accounts, cost centers, product/customer hierarchies, and financial reporting structures.
Experience with EPM Automate scripting, automation monitoring, and scheduled job support is a plus.
Experience with Narrative Reporting, Account Reconciliation, Profitability and Cost Management, or FreeForm Planning is beneficial.
Familiarity with role-based security, audit requirements, SOX controls, and change management processes.
Experience supporting North American finance, accounting, and FP&A operations is preferred.

Application-Specific Expectations
Oracle EPM Planning
Support budget, forecast, and planning cycles across financial and operational planning models.
Troubleshoot forms, task lists, dashboards, Smart View templates, business rules, calculation scripts, and approval workflows.
Support metadata changes, dimension updates, data maps, security updates, and reporting requirements.
Assist with data load validation, planning data reconciliations, and forecast submission issues.
FCCS
Support monthly, quarterly, and year-end financial close and consolidation activities.
Troubleshoot consolidation failures, data status issues, ownership issues, intercompany eliminations, currency translation, journals, and movement roll-forward issues.
Support financial reporting, balance sheet / income statement validation, cash flow reporting, and management reporting requirements.
Assist with close task monitoring, report validation, data reconciliation, and user issue resolution during close windows.
EDM
Support enterprise master data governance processes for dimensions and hierarchies.
Maintain and troubleshoot viewpoints, applications, dimensions, node types, hierarchy sets, node sets, properties, validations, policies, and subscriptions.
Support metadata change request intake, approvals, validation, comparison, synchronization, and publishing to downstream applications.
Work with business data stewards to ensure controlled and auditable master data maintenance.
Data Integration and Reporting
Support data integrations between Oracle ERP Cloud, EPM applications, flat files, and other source systems.
Troubleshoot Data Management / Data Exchange loads, mapping errors, rejected records, transformation rules, and automation failures.
Support Smart View, Reports, dashboards, ad hoc analysis, and financial reporting issues.
Assist with reconciliation between source systems, Planning, FCCS, and published reports.

Soft Skills
Strong analytical and problem-solving mindset.
Ability to work independently in a managed services support model.
Strong customer service orientation with ownership of assigned issues.
Ability to communicate effectively with Finance, Accounting, FP&A, IT, offshore teams, and Oracle Support.
Strong prioritization skills, especially during close and planning cycles.
Ability to manage multiple tickets, enhancements, and recurring support activities.
Comfortable documenting issue resolutions and contributing to a support knowledge base.
Detail-oriented approach to data validation, reconciliations, and financial reporting accuracy.