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We are looking for a Senior GIS AMS technical resource with 5-7 years of experience in GIS tools with 4+ years of AMS support. The candidate needs to support and evolve our enterprise GIS environment. This is a dual-function role: you will own day-to-day application support across four GIS platforms AND engage in pre-sales/architecting activities.
ArcGIS is the primary platform and the core hiring criterion. The responsibiiities include:
- Manage L2/L3 incident resolution across ArcGIS, MapInfo, K-Map, and QuickCapture
- Lead root cause analysis (RCA) and post-incident reviews for major outages
- Manage change requests through CAB; author and review RFCs for GIS platforms
- Monitor service health; maintain SLA compliance and produce monthly reports
- Administer ArcGIS Enterprise / Portal: users, roles, services, geodatabases
- Support QuickCapture projects: device setup, sync issues, feature service config
- Liaise with Esri, Precisely, and Kynetec vendors for escalated issues
Maintain runbooks, known-error records, and the GIS knowledge base. ITIL knowledge is a plus.
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.