We Are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
Key Responsibilities
- Act as the primary Level 2 and Level 3 escalation point for end-user computing incidents and service requests.
- Take ownership of incidents through to resolution, ensuring excellent customer outcomes and adherence to ITIL service management practices.
- Support and maintain endpoint management systems, including antivirus solutions, backup services, monitoring platforms, and access management processes.
- Troubleshoot and resolve issues across desktop, laptop, mobile, printer, and peripheral technologies.
- Support and maintain Windows, macOS, iOS, and Android environments.
- Collaborate with technical teams to implement changes, review peer work, and maintain accurate technical documentation.
- Identify opportunities to improve services, processes, and customer experience.
- Manage and deliver small-scale technical projects and initiatives.
- Build strong relationships with customers and internal stakeholders while representing Fujitsu's One Fujitsu culture.
- Maintain awareness of current technologies, standards, and best practices through ongoing professional development.
- Perform additional duties as required by the Squad Manager.
About You
Essential Experience & Skills
- Minimum 5 years' experience supporting and troubleshooting end-user technologies.
- Minimum 5 years' experience maintaining and supporting Windows-based desktop environments.
- Strong knowledge of:
- Microsoft 365 (O365)
- Active Directory
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access)
- Windows operating systems
- Demonstrated experience supporting:
- Apple macOS
- iOS devices
- Android devices
- Experience using endpoint management platforms, including SCCM/Microsoft Configuration Manager.
- Experience working with ServiceNow.
- Experience with SOE principles, LAN environments, and incident/problem management processes.
- Scripting knowledge, particularly PowerShell and/or VBScript.
- Strong analytical and troubleshooting capabilities.
- Excellent written and verbal communication skills.
- A customer-focused mindset with the ability to work effectively under pressure.
Desirable
- Microsoft 365 Fundamentals certification.
- Experience driving continuous service improvement initiatives.
- Exposure to project delivery within operational IT environments.
- A proactive, adaptable, and collaborative approach to problem-solving.
Qualifications & Certifications
- ITIL v4 Foundation Certification
- Microsoft Certified Professional (MCP)
- Certificate IV in Information Technology (or higher qualification)
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Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Platinum Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organization to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in-class reward and recognition programs flexible work, volunteering leave, and more.
- We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.
Search Firm Representatives – PLEASE READ:
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
For Security Cleared Roles – PLEASE NOTE:
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).