At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Skills: ServiceNow ITSM  | ITAM | SCRIPTING | INTEGRATIONS

Shift: 2:00 PM to 11:00 PM IST

Experience: 5+ Years

Hybrid Work Mode

ServiceNow Developer
Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a Developer that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements

Fujitsu Right Now:
There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.

What we offer:
•    The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers
•    Unrivalled investment and training in you and your career
•    Stimulating environment offering ongoing learning opportunities
•    Culture of innovation and inspiration
•    Competitive salary and generous benefits 
•    A very flexible and creative environment for everyone
Role and Accountabilities:
 
We are seeking an experienced and highly motivated ServiceNow Senior Developer with a minimum of 5 years of hands-on experience to join our dynamic team. The ideal candidate will possess deep technical expertise in the ServiceNow platform, particularly within ITSM and ITAM modules, coupled with a strong understanding of ITIL processes. This role requires a proactive individual who can lead technical initiatives, design robust solutions, and effectively communicate complex concepts to various stakeholders.

The technical lead will provide hands-on ServiceNow related design and development expertise, supporting a range of ServiceNow based consulting initiatives.
•    Lead the design, development, and implementation of ServiceNow solutions, ensuring alignment with business requirements and best practices.
•    Develop and configure ServiceNow applications, modules, and integrations using JavaScript and ServiceNow scripting.
•    Utilize Flow Designer and IntegrationHub to create automated workflows and integrate ServiceNow with external systems.
•    Design and implement Service Catalog items, request fulfillment processes, and associated workflows.
•    Configure and maintain ACLs and security settings to ensure data integrity and compliance.
•    Leverage a strong understanding of the ServiceNow data model, including HAM/SAM concepts, to build efficient and scalable solutions.
•    Collaborate with stakeholders to gather requirements, provide technical guidance, and translate business needs into technical specifications.
•    Integrate ServiceNow ITSM with CMDB/ITOM, ITAM (HAM/SAM), and various monitoring and event management tools.
•    Provide hands-on technical leadership for end-to-end ITAM lifecycle management, spanning software procurement, deployment, reclamation, optimization, and full hardware asset lifecycle from stockroom to retirement.
•    Configure and support SAM solutions covering software modeling, entitlement and license metrics, normalization and reconciliation, and compliance.
•    Provide technical leadership in discussions, code reviews, and technical design sessions.
•    Support and maintain enterprise-scale ServiceNow environments, ensuring optimal performance and reliability.
•    Mentor junior developers and contribute to the continuous improvement of development processes.
•    Contribute to the development of Fujitsu IP solutions in ServiceNow.
•    Coach and advise other Developers.
Qualifications
Skills and Experience Requirements:
•    Bachelor's degree with at least 5 years of ServiceNow design and development experience
•    Strong proficiency in JavaScript and extensive experience with ServiceNow scripting.
•    Extensive experience with: Flow Designer, IntegrationHub ,Service Catalog and Request Fulfillment ,ACLs and security configuration
•    Strong understanding of ServiceNow data model and HAM/SAM concepts.
•    Solid understanding of ITIL-aligned ITSM processes.
•    Experience integrating ITSM with: CMDB / ITOM, ITAM (HAM/SAM), Monitoring and event management tools
•    Experience supporting enterprise-scale ServiceNow environments.
•    Proven experience in a technical lead or senior developer role.
•    Strong problem-solving and decision-making skills.
•    Ability to communicate technical concepts effectively to non-technical stakeholders
•    Excellent written and oral communication skills.
Skills and Certifications
•    ServiceNow Certifications such as: Certified System Administrator (CSA), Certified Implementation Specialist – ITSM, ITAM (HAM or SAM) (preferred), Certified Application Developer (CAD)
•    ITIL Foundation or higher certification.
•    Experience in multi-instance or global ServiceNow environments.
•    Experience in ITOM and ITAM.
•    Excellent analytical and problem-solving skills
•    Excellent verbal and written communication skills
•    Strong presentation development and Customer Presentation skills
•    Successful teamwork experience & demonstrated leadership abilities.