At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

ITSM | HRSD | Custom Application 

As a ServiceNow HR Service Delivery (HRSD) Consultant, you will play a vital role in transforming HR service management for our clients using the ServiceNow platform. Your deep expertise in HR processes, coupled with your proficiency in ServiceNow solutions, will enable you to lead the design, implementation, and optimization of HR service delivery systems. By doing so, you will empower our clients to streamline HR operations, enhance employee experiences, and achieve strategic HR objectives.

Key Responsibilities:

• HR Service Delivery Strategy:
• Collaborate with clients to assess HR service delivery needs, comprehending their unique challenges and strategic objectives.
• Lead the development of HR service delivery strategies, leveraging ServiceNow capabilities to align with clients' HR and business goals.
• ServiceNow Configuration and Implementation:
• Customize and configure ServiceNow HRSD modules to meet the precise requirements of each client.
• Oversee the implementation of HR case management, employee self-service portals, and other HRSD components.
• Client Engagement and Relationship Management:
• Cultivate strong relationships with HR stakeholders and clients, serving as a trusted advisor on HRSD solutions.
• Conduct regular meetings and presentations to provide project updates, gather feedback, and ensure client satisfaction.
• Process Optimization and Best Practices:
• Identify opportunities for process improvement, automation, and the adoption of HR best practices within client organizations.
• Collaborate with clients to institute efficient HR processes and workflows.
• Change Management and Training:
• Develop change management strategies to facilitate the seamless transition to new HR service delivery processes and technologies.
• Administer training sessions and workshops to ensure the effective adoption and utilization of ServiceNow HRSD solutions by HR teams and employees.