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With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Job Title: Application Support Analyst
Job Summary:
We are seeking an experienced Application Support Analyst to provide technical support and maintenance for applications built on Domino version 9 with Microsoft SQL Server. The ideal candidate will have strong troubleshooting skills, experience with legacy and specialized applications, and a solid understanding of relational databases.

Key Responsibilities:

Application Support & Maintenance:

• Provide Level 2/3 support for Domino applications.
• Diagnose, troubleshoot, and resolve application issues promptly to minimize downtime.
•  Monitor application performance and implement fixes or enhancements as needed.

 Integration & Development Support:

• Assist in maintaining and enhancing existing Domino workflows and configurations.
•  Collaborate with development teams to deploy patches, updates, and new features.

Database Management:

•  Work with Microsoft SQL Server for data management, optimization, and performance tuning.
•  Create and maintain queries, stored procedures, and reports as needed.

 Documentation & Compliance:

•  Maintain accurate documentation for application configurations, troubleshooting steps, and standard operating procedures.
•  Ensure compliance with security and governance standards, including privacy and data protection requirements.

Continuous Improvement:

• Identify opportunities for AI, automation and process optimization.
• Stay updated with emerging technologies and recommend improvements.

Required Skills & Qualifications:

• Proven experience with Domino version 9 administration and support.
• Strong knowledge of Microsoft SQL Server, including T-SQL and performance tuning.
• Experience with AI coding and automation tools.
• Familiarity with application support processes, incident management, and SDLC.
• Excellent problem-solving and communication skills.

Preferred Qualifications:

• Experience with migration projects involving Domino.
• Exposure to reporting tools and integration with applications.
• Knowledge of ITIL processes and service management best practices.

Education:Bachelors degree in Computer Science, Information Technology, or related field.