Position Summary 

The Procurement Specialist is responsible for executing end-to-end order fulfillment activities to ensure timely, accurate, and compliant processing of customer and supplier orders. The role supports the complete order lifecycle, including order processing, purchase order management, delivery coordination, goods receipt processing, invoice verification, returns handling, and customer support activities using SAP S/4HANA (OneERP+) and related systems. The position works closely with suppliers, logistics partners, sales teams, finance teams, and customers to ensure seamless delivery of services and products.  

Key Responsibilities 

Order Processing & Fulfillment 

• Process customer orders, invoice creation, purchase requisitions, and purchase orders accurately and within agreed service levels. 

• Create and maintain sales orders, delivery orders, and related transactions in SAP S/4HANA (OneERP+). 

• Monitor orders throughout the fulfillment lifecycle to ensure timely completion. 

• Coordinate shipments and deliveries with logistics providers, suppliers, and warehouses. 

• Track and manage open orders, delivery schedules, and order status updates. 

• Other tasks as required by customer and management 

Procurement & Transaction Processing 

• Process quotes, purchase orders and supporting procurement transactions. 

• Process sales orders, invoice creation, and other customer related transactions. 

• Perform goods receipt processing and invoice verification activities. 

• Support material master and supplier-related transactions when required. 

• Ensure accurate system updates and documentation for all transactions. 

Customer and Stakeholder Support 

• Respond to order-related inquiries from customers and internal stakeholders. 

• Provide timely updates on order status, delivery schedules, and issue resolution. 

• Coordinate with cross-functional teams to resolve fulfillment issues and delays. 

• Escalate unresolved issues in a timely manner. 

Order Exception Management 

• Process order changes, cancellations, returns, and credit requests. 

• Support back-order management activities and communicate recovery plans to stakeholders. 

• Investigate and resolve order discrepancies and fulfillment exceptions. 

Compliance & Reporting 

• Ensure compliance with company policies, procurement procedures, and operational controls. 

• Maintain accurate transaction records and supporting documentation. 

• Prepare operational reports and provide updates on assigned activities. 

• Support audit and compliance requirements when needed. 

Qualifications 

• 2-3 years of experience in Order Fulfillment, Order Management, Procurement Operations, Supply Chain, Customer Service, or similar operational roles. 

• Experience working with ERP systems; SAP S/4HANA experience is preferred. 

• Experience in a shared services, BPO or multinational environment is an advantage. 

Required Skills 

• Order Processing and Order Management 

• Sales Order and Invoicing 

• Purchase Order Processing 

• Delivery Coordination 

• Goods Receipt Processing 

• Invoice Verification 

• Order Tracking and Monitoring 

• Customer Service and Stakeholder Management 

• SAP S/4HANA / ERP Systems 

• Problem Solving and Analytical Skills 

• Microsoft Excel and Reporting 

• Attention to Detail and Accuracy