The Procurement Senior Specialist is responsible for managing end-to-end order fulfillment activities, ensuring timely and accurate processing of customer orders, procurement transactions, deliveries, invoicing, and order-related inquiries. The role serves as a subject matter expert for Order Fulfillment processes and supports operational excellence through process improvements, stakeholder collaboration, and issue resolution using SAP S/4HANA (OneERP+) and related systems. The role aligns closely with activities such as sales order processing, Invoice creation, delivery creation, purchase order processing, goods receipt, invoice verification, returns processing, and back-order management.  

Key Responsibilities 

Order Fulfillment Operations 

• Manage end-to-end order fulfillment processes from order receipt through delivery and closure. 

• Process and monitor sales orders, invoice to customers, quotations, purchase orders, delivery orders, goods receipts, and invoice verification activities. 

• Coordinate with customers, suppliers, logistics providers, warehouses, and internal stakeholders to ensure timely order execution. 

• Monitor open orders and proactively resolve fulfillment issues, delivery delays, and order exceptions. 

• Process order amendments, cancellations, returns, credits, and back-order requirements. 

• Ensure compliance with established service levels and operational procedures. 

• Other tasks required by customer and management 

Stakeholder Management 

• Act as the primary contact for customers, suppliers, sales teams, procurement teams, and logistics partners. 

• Provide timely updates regarding order status, delivery schedules, and issue resolution. 

• Handle escalations and drive prompt resolution of operational issues. 

System and Process Management 

• Perform transactions and data maintenance activities in SAP S/4HANA (OneERP+) and related systems. 

• Maintain data accuracy for orders, deliveries, materials, suppliers, and customers. 

• Support testing, system enhancements, and process transition activities when required. 

Continuous Improvement 

• Identify process gaps and recommend operational improvements. 

• Participate in automation, standardization, and transformation initiatives. 

• Contribute to the development and maintenance of process documentation and work instructions. 

• Share best practices and support knowledge transfer activities across the team. 

Reporting and Compliance 

• Prepare operational reports and dashboards related to order fulfillment performance. 

• Monitor backlog, aging orders, delivery performance, and service level compliance. 

• Ensure adherence to procurement policies, financial controls, and audit requirements. 

Qualifications 

• Minimum 3-5 years of experience in Order Fulfillment, Order Management, Procurement Operations, Supply Chain, and Customer Operations. 

• Strong experience in end-to-end order processing and fulfillment. 

• Hands-on experience with SAP S/4HANA is highly preferred. 

• Experience working in a shared services, global services, or BPO set up  

Required Skills 

• End-to-end Order Fulfillment knowledge 

• Sales Order Processing 

• Invoice Creation 

• Purchase Order Processing 

• Delivery Creation and Shipment Coordination 

• Goods Receipt Processing 

• Invoice Verification 

• Back-order Management 

• Returns and Order Cancellation Processing 

• SAP S/4HANA / ERP experience 

• Strong analytical and problem-solving skills 

• Excellent stakeholder management and communication skills 

• Advanced Microsoft Excel skills