Procurement Team Lead  - Order Fulfillment

The Procurement Team Lead is responsible for overseeing end-to-end Order Fulfillment operations, ensuring timely and accurate processing of customer and supplier orders across the entire order lifecycle. The role manages a team of Order Fulfillment Specialists and serves as the primary escalation point for operational issues, process improvements, stakeholder management, and service delivery performance.

Key Accountabilities:

• Carry out the Procurement Operations functions in line with the defined processes
• Process, lead and manage daily end-to-end Order Fulfillment activities from order receipt through delivery, invoicing, and closure.
• Timely processing of quotations, sales orders, purchase orders, delivery orders, goods receipts, invoice verification, returns, and order cancellations.
• Timely processing of sales orders, purchase orders, delivery orders, goods receipts, invoice verification, returns, and order cancellations.
• Monitor order pipeline and proactively address potential fulfillment issues, delays, and back orders
• Oversee inventory, logistics, supplier coordination, and customer order management activities where applicable
• Analysis, coordination and processing of customer and supplier requests and relevant information
• Coordination with the requestors, customers and vendors on requirements and details necessary to fulfill transaction
• Preparation and submission of required reports and deliverables
• Other tasks based on customer requirement

Process Excellence and Continuous Improvement

• Identify opportunities to streamline Order Fulfillment processes and improve operational efficiency.
• Lead process standardization, automation, and transformation initiatives.
• Support implementation and adoption of OneERP+, SAP S/4HANA, Ariba, and related business systems.
• Ensure adherence to global process standards, governance, and compliance requirements.

Process, Compliance, and Communication

• Lead business process across wide range of complexities

• Evaluate current process, recommend, and implement best practices and service improvements, process innovations and standardizations
• Regular review of the process and implement continuous improvement
• Liaise with the business and stakeholders to ascertain their needs and provide excellent customer service
• Maintain regular contact with the business and stakeholders to promote smooth and timely coordination
• Serve as first level escalation for process queries & clarifications while providing high level quality review of team deliverables
• Respond and resolve various queries and concerns by working collaboratively with the team, vendors, customers and stakeholders
• Work with technical team for any issues or enhancements related to the tool or system
• Ensure that updated process documentations and flow charts are in place
• Compliance review of processes according to global standards
• Primary POC for internal, external and global audits and provide necessary audit requirements
• Ensure business continuity at all times

Data Analysis and Reporting

• Provide required reports and ensure that effective and timely information is available
• Present necessary reports and status to the top management, business units, customers and stakeholders
• Data analysis, cost-benefit analysis, forecasting, planning, procurement, deployment, work allocation and resource strategies related to the project

KPI and People Management

• Monitor team output and ensure that transactions are processed within the target timeline and that SLAs/KPIs are achieved
• Review of KPI to ensure effective performance measurement
• Supervise, monitor and report on the performance of team members and oversee day-to-day operations
• Lead and train team members on various processes in line with the scope of work
• Monitor team status and ensure compliance with company policies and procedures

Other Related Duties

• Ensure complete, valid, and proper documentations in all areas of work
• Ensure that an efficient and updated system is in place
• Perform other duties relevant to the role as may be directed by the management

Requirements:

• Minimum of 3-4 years work experience as Team Lead in BPO or Shared Services set up under Procurement, Order Management, Supply Chain, and Order Fulfillment operations.
• With hands-on experience in end-to-end Order Fulfillment using  One ERP+  particularly SAP S/4Hana
• Strong experience in end-to-end Order Fulfillment processes, including:

• Sales Order Processing
• Purchase Order Management
• Delivery Creation and Shipment Coordination
• Goods Receipt Processing
• Invoice Verification
• Returns and Cancellation Management
• Back-order and Inventory Management

• Excellent communication skills and good interpersonal skills
• Ability to work effectively as part of a team as well as an individual
• Fluent in English, both written and verbal is a must
• Logical approach to complex work problems
• Good time management skills and work prioritization
• Proficient in Microsoft Excel, Word