At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Purpose of the Role

The Order Management Coordinator serves as a single point of contact for internal and external customers across Europe and is part of the International Order Fulfilment Team. The primary responsibility of the role is to manage product order processing from order entry through to final shipment for Fujitsu entities across Europe (all EU countries excluding the DACH region).

Key Responsibilities

• Enter customer orders into the SAP system based on information received from the Salesforce system.
• Monitor and track product orders, identify and log processing issues, and keep customers informed of current order status.
• Verify and maintain the accuracy of data within the SAP system.
• Communicate effectively with internal and external customers via phone and email, providing order-related information in English.
• Resolve routine customer enquiries and complaints, escalating more complex issues to senior colleagues when required.
• Retrieve, update and maintain information in relevant databases and systems.
• Support day-to-day communication between the organisation, suppliers and customers.
• Coordinate logistics activities and facilitate successful delivery to end customers by providing the required shipping and order documentation.
• Collaborate with internal teams to ensure efficient order fulfilment and high levels of customer satisfaction.

Skills Required

• SAP knowledge and experience would be an advantage.
• Salesforce knowledge or awareness would be beneficial.
• Strong ability to prioritise workload and manage time effectively.
• Understanding of logistics and order fulfilment processes.
• Excellent communication skills, both written and verbal, including active listening and empathy.
• Team-oriented mindset with a willingness to cross-train and support colleagues.
• High level of accuracy in capturing and maintaining required information.
• Strong problem-solving skills.
• Customer service orientation with the ability to build positive relationships.
• Ability to follow established escalation procedures and agreed processes.
• Commitment to continuous improvement and active participation in process enhancement initiatives.
• English proficiency at C1 level or higher, both spoken and written.