User Support Technician HMRC Workplace Services

Portsmouth (Cosham)

Are you Customer Obsessed? Can you work passionately and collaboratively within a team of like-minded Customer Service focused engineers? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide on-site IT services for our HMRC customer in Portsmouth. This is your world and your opportunity to shape it for the better.

Shape your world

We are looking for a dynamic and driven IT Technician to be the face of Fujitsu working with end users on the HMRC account.   Your role will primarily involve delivering face-to-face IT support to users at a Connect IT Bar within the HMRC Regional Centre in Portsmouth. You will be working alongside other IT technicians on site. You will provide:

• User support at the Connect IT Bar.

• Support for Network devices, PCs, Laptops, Surface Pros, Telephony devices and other locally installed peripherals.

• Support for AV setup within meeting rooms and completion of checks to confirm meeting rooms are fully operational.

• Management and delivery of local moves and changes on site.

• Support of official Homeworkers when required (off-site visits).

• Development of key relationships with end user HMRC staff in various business areas.

• Provision of support to relevant Fujitsu (and sometimes HMRC) third parties.

• Feedback on perceived issues, to ensure new services are engaged successfully, negating problems before they arise.

KEY TECHNICAL SKILLS/EXPERIENCE

• Windows 11

• MS Office / Office 365

• Support for general PC/Laptop Hardware

• Support for agreed peripherals

COMPETENCIES

The essential competencies of the User Support Technician are:

• Flexibility – with regard to hours worked (within contractual requirements) to meet SLAs. To be able to travel (within a defined geography) to cover home workers and assist at other sites if necessary

• Great Problem-solving skills

• Customer focused – a positive ‘can do’ attitude and high orientation to customer satisfaction

• Self-motivated – willingness to get on with the job – a self-starter who does not need constant supervision

• Team player – good team working skills

• Fantastic personal organisation

Shape your world and achieve together

We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. The role may demand some travel and flexibility to meet clients and to drive performance, within a culture of respect for professional and private commitments. We are committed to equality of opportunity for all.

If you want to work alongside people with different ideas, in an inclusive business, that will welcome you and support you, come and co-create the future at Fujitsu.

Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.

#Shapeyourworld