We Are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
- Position Title: On-site Technician
- Employment Type: Permanent Full Time
- Location: Sydney, NSW
- Salary Range: Base Salary 75,000 – 85,000
The key duties and main responsibilities of the role are as follows:
- Support Management by ensuring all devices are monitored in line with contracts and SLAs.
- Support end users, monitors and resolves incidents, and may roll out enhancements or new products/equipment in accordance with Account Plan.
- Defines support criteria for infrastructure design, guides support teams, and uses technical expertise to resolve complex problems.
- Analysing and assessing systems, data, and documentation while planning and carrying out quality audit inspections.
- Planning and performing quality audit inspections while analysing and evaluating systems, data, and documentation.
- Provides technical leadership and innovative ideas to improve fault diagnosis and process.
- Implements technical designs to meet service delivery requirements within own area of responsibility.
- Monitors performance against Service Level and acts as an escalation point for TSS1 and TSS2.
- Analysing and assessing systems, data, and documentation while organising and carrying out quality audit inspections.
- Repair and replacement of peripheral devices such as desktops, laptops, printers, and modems.
- Providing periodic reports as directed by Manager in support of analysis Event and Capacity Management functions.
- Conducting technical assessments and providing consultation with customers and colleagues as required.
- Investigating, analysing, and diagnosing technical issues and issues related to desktops, software, hardware, printers, the Internet, email, databases, operating systems, and security systems, as well as installing, maintaining, repairing, upgrading, configuring, and troubleshooting these issues
- Creating and reviewing technical documentation, including procedural, instructional, and operational guidelines and manuals
The required skills and qualifications for this role include:
- Systems installation/decommissioning (HSIN) Level 3
- Information security (SCTY) Level 3
- Network support (NTAS) Level 2
- IT Operations (ITOP) Level 2
- Applications support (ASUP) Level 2
- Service Desk and Incident management (USUP) Level 3
- Change management (CHMG) Level 2
- Conformance review(CORE) Level 3
- Client services management(CSMG) Level 3
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organization to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in-class reward and recognition programs flexible work, volunteering leave, and more.
- We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questionsto assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.
Search Firm Representatives – PLEASE READ:
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.