At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Job Role: Technical Services Manager – Web Methods (On-Prem & iPaaS)
Shift: UK Shift
Work Mode: Hybrid
Relevant Exp: 12 Years

Job Description:

Role Summary
Lead end-to-end integration delivery and service operations across on-prem and cloud (iPaaS) web Methods stacks. Own architecture, design, development, migration, and operational excellence for B2B and enterprise integrations. Drive stakeholder alignment, quality, risk management, and project governance to deliver scalable, secure, and resilient integration services.

Key Responsibilities

Technical Leadership & Delivery

Architect, design, develop, and migrate B2B and enterprise applications using web Methods (onprem & cloud iPaaS).
Own implementations across API Gateway/Portal, Integration, and B2B (Trading Networks).
Lead development of EDI and industry‑standard messages: ANSI X12, UN/EDIFACT, Chem XML, ebXML, papiNet, FlatFiles.
Implement and govern SOAP/REST web services; build integrations using UM/Broker and adapters (e.g., JDBC, JMS, SAP, MQ).
Configure and administer web Methods modules (IS, TN, Broker, MWS), including ports, adapter connections, clustering, Broker & Territories.
Manage on-prem components: Integration Server, Designer, Deployer, Broker, MWS, Adapters, Trading Networks; ensure CI/CD, versioning, and environment consistency.
Lead cloud iPaaS enablement, best practices, multi‑env governance, and security (auth, OAuth/JWT, policies, throttling, monitoring).
Ensure performance tuning, capacity planning, and reliability (HA/DR, failover, backups).

Service Management & Operations

Establish and run L2/L3 support, incident/problem/change management, and SLAs.
Create operational runbooks, monitoring dashboards, and observability (logs, traces, metrics).
Drive root‑cause analysis (RCA) and continuous improvement across integration services.
Govern access, compliance, and audit readiness (controls, documentation, evidence).

Project & Stakeholder Management

Plan, execute, and deliver projects within scope, timeline, and budget.
Manage stakeholders (business, IT, vendors) with clear, consistent communication.
Identify, assess, and mitigate risks and issues; maintain risk registers and escalation paths.
Coordinate cross‑functional teams and optimize resource utilization.
Track progress, milestones, and KPIs; publish status reports and dashboards to leadership.
Manage budgets, forecasts, and cost controls; drive value realization.
Handle scope changes via structured change control and impact analysis.
Apply appropriate PM methodologies (Agile/Hybrid/Waterfall) and tools; lead ceremonies and governance.
Demonstrate strong leadership, decision‑making, and problem‑solving skills.

Required Qualifications & Skills

Technical Skills

12–15 years hands‑on experience with webMethods on‑prem and webMethods Cloud iPaaS (API Gateway/Portal, Integration, B2B).
Deep expertise across Integration Server, Designer, Deployer, Broker, MWS, Adapters, Trading Networks.
Proven development of EDI ANSI X12, UN/EDIFACT, ChemXML, ebXML, papiNet, FlatFiles.
Strong experience implementing SOAP/REST, UM/Broker messaging, and adapters (JDBC, JMS, SAP, MQ).
Proficient in configuring web Methods modules (IS, TN, Broker), ports, adapter connections, clustering, Broker & Territories.
Experience across Windows and Unix/Linux operating systems.
Extensive use of tools: Postman, SOAP UI, REST clients, Notepad++, Word, Excel, Visio, PowerPoint.

Project/Service Management

End-to-end delivery ownership for integration projects and managed services.
Risk, issue, and change management; stakeholder communication and governance.
Budgeting, forecasting, and cost control; performance measurement with actionable KPIs.
Quality assurance, compliance to organizational processes, and audit readiness.

Soft Skills

Excellent communication (verbal/written), stakeholder management, and negotiation.
Leadership, mentoring, and team enablement; ability to influence without formal authority.
Analytical thinking, structured problem solving, and decision-making under pressure.

Education & Certifications

Bachelor’s/Master’s in Computer Science, Engineering, or related field.
Software AG web Methods certifications (Integration Server, B2B/Trading Networks, API Gateway).
PM certifications (PMP/PRINCE2) and/or Agile (CSM/SAFe) are a plus.
ITIL Foundation for service management preferred.

Key Performance Indicators (KPIs)

On-time/on-budget delivery of integration projects.
SLA adherence (availability, incident MTTR, change success rate).
Defect density and production stability; RCA closure effectiveness.
API/B2B onboarding throughput and partner satisfaction.
Cost optimization and cloud/on‑prem utilization efficiency.
Compliance audit success and documentation completeness.