At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
Job Role: Associate Technical Services Engineer - Windows Application Support
Shift: US Shift (24x7 Support Rotation)
Work Mode: Hybrid
Relevant Exp: 3+ Years
Job Description:
Role Overview
We are looking for an experienced IIS & .NET Application Support Engineer to support business-critical applications hosted on IIS in enterprise production environments. The role requires strong technical troubleshooting, excellent communication skills, and the ability to manage incidents in a 24x7 support environment.
Key Responsibilities
Support IIS-hosted .NET and .NET Core applications in production environments
Perform IIS administration, configuration, monitoring, and troubleshooting
Manage SSL certificates and HTTPS configurations
Support application deployments, releases, and environment-related activities
Handle Incident, Change, and Problem Management through ServiceNow
Analyse IIS logs and Windows Event Viewer logs to identify application issues
Perform Root Cause Analysis and resolve production incidents
Monitor application availability, performance, and service stability
Coordinate with Development, Infrastructure, and Business teams
Support critical incidents and ensure timely service restoration
Maintain technical documentation, incident records, and resolution details
Mandatory Skills
3+ Years hands-on experience in IIS Administration
Excellent verbal and written communication skills
Windows Server Administration
.NET and .NET Core Application Support
SSL Certificate and HTTPS Configuration
Application Monitoring and Troubleshooting
Incident and Change Management
ServiceNow Ticketing
ITIL Fundamentals
Basic understanding of Active Directory
Ideal Candidate Profile
3+ Years Experience supporting enterprise applications in production environments
Strong troubleshooting, analytical, and problem-solving skills
Customer-facing application support experience
Ability to work effectively during critical production incidents
Comfortable working in US shifts and 24x7 rotational support
Strong ownership and commitment to maintaining stable application services
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.