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This role will be responsible for providing Network, Incident, Change & Problem technical support to multiple customers in order to maintain the availability and security of the Network Infrastructure. The role holder also delivers work packages as part of customer implementation projects also being able to communicate basic technical information to non-technical people.
About the role
- Provide operational network (WAN/LAN/Firewall/Load-balancer) Incident, Change and Problem management technical support
- Awareness and adherence to Fujitsus service delivery processes and methods
- Address problems and issues that have major impact on business units.
- Work cross-functionally to accomplish overall objectives.
- Others as determined from time to time.
About you
- Sound experience in LAN/WAN/Security/Application Load Balancing
- Several years' experience in enterprise scale LAN and WAN Infrastructure
- Experience in vendor/outsourcing environment
- Good Skills in Network Technologies Routing / Switching (core and high ended Data Centre devices), Firewall management (Cisco, Check Point), Load Balancers (F5).
- Good Skills in networking Routing, Switching, Firewall management, Load Balancers
- Good Skills in Cisco LAN/WAN, Check Point Firewalls and F5 Load-balancers
- Experience using Enterprise class Service Desk and Operational Management, monitoring tools and processes to deliver IT support services
- Troubleshooting, Incident management and Change management disciplines are essential.
- ITIL Service Delivery and Service Management to foundation level
- Must Hold AGSVA CLEARANCE!!
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As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can contact careersapac@fujitsu.com for a copy of our Frequently Asked Questions to assist with the recruitment journey. If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team. |