At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
FJ Level: 12/13
Area/Tower: IAM
Job Details
Job Title:
Network & Enterprise Cybersecurity Engineering and Architecture Services Manager
Company:
Fujitsu
Organization:
Global Delivery Unit
FJ Level:
12 / 13
Location:
This is a global role requiring flexibility in working practices to accommodate communication across Fujitsu regions. You will be expected to join remote meetings that may be early or late in your day, but can also balance your working time.
Employment Type:
Full time
Hiring Manager:
Head of Network & Enterprise Cybersecurity Engineering
About Global Delivery
Global Delivery is Fujitsu’s delivery engine across multiple Global Delivery Centers (GDCs). Our GDCs provide competitive and innovative services to customers via the Regions and are embarking on exciting times as we continue to accelerate our Globalisation journey.
The starting point is the Vision we want to achieve – One trusted team, enabled and motivated to deliver competitive and innovative services, contributing to our customers’ sustainable success and growth.
Service Line Overview
Hybrid IT and Digital Workplace (HIT & DWP) Service Line
The Hybrid IT and Digital Workplace Service Line fuels Fujitsu's growth by delivering competitive and innovative services to customers worldwide. This encompasses a broad portfolio including:
- Network & Enterprise Cybersecurity
- Digital Workplace & Digital Transformation
- Cloud & Intelligent Infrastructure Management
- Program & Project Management Services
Our commitment to enhancing quality, fostering competitiveness, and investing in our workforce enables us to remain agile and responsive to dynamic market conditions.
Role Overview
The Network & Enterprise Cybersecurity Engineering and Architecture Services Manager is an execution-focused leadership role at a level below the L3 Global Sub-Capability Head (Head of Network & Enterprise Cybersecurity Engineering and Architecture).
The role contributes to the transformation of the Global Delivery Unit into the Future Mode of Operation (FMO), supporting:
- Large-scale adoption of automation
- Follow-the-sun delivery
- AI techniques
- A one-standard approach across Global Delivery Centers
This is achieved while ensuring quality and competitiveness.
Organisational Context
- Service Line: HIT & DWP
- Capability Line: Network & Enterprise Cybersecurity (N&ECS)
Purpose
The role is global in scope, with accountability across multiple locations, operating in a highly matrixed environment with strong cross-functional and cross-regional stakeholder management.
You will be responsible for operationalising and executing globally defined sub-capability strategies within the Network & Enterprise Cybersecurity Engineering and Architecture domain.
Key focus areas include:
- Optimising service delivery
- Improving operational performance
- Ensuring delivery execution across locations
While strategy ownership remains with L3 leadership, this role focuses on:
- Operational execution
- Prioritisation
- Delivery governance
Key Responsibilities
- Execute and operationalise globally defined sub-capability strategy and operating standards aligned with HIT & DWP Service Line strategy
- Manage teams across multiple locations in a matrixed environment
- Provide guidance to global and local teams, fostering learning, inclusion, and performance excellence
- Ensure effective and efficient delivery through development of career pathways
- Oversee planning, execution, and delivery of services ensuring quality, efficiency, and scalability
- Drive continuous improvement and standardisation across services and teams
- Identify opportunities for business growth and market competitiveness
- Establish and oversee reporting, review, and change-control processes
- Drive adoption of Agile practices
- Ensure compliance with industry regulations, organisational and GDU policies, including ESG principles
- Manage financial targets within defined budgets and frameworks
- Participate in pre-sales activities, including cost modelling and approvals
- Monitor and analyse market trends to identify opportunities and challenges
Key Objectives & Requirements
Experience
- Several years (at least 8) in the IT industry
- Experience in leadership or management roles
- Strong background in managed services operations with delivery excellence
Industry Knowledge
- Deep understanding of Network & Enterprise Cybersecurity Engineering and Architecture
- Awareness of latest trends, challenges, and opportunities
Certifications
- Preferred (non-mandatory): ITIL, Project Management, Agile
Operational Excellence
- Knowledge of best practices including:
- N&EC Innovation Center
- ECS platform management services
- N&ECS ArchaaS (Architecture as a Service)
- Expertise in process improvement, quality management, resource optimisation, and performance metrics
Strategic and Commercial Acumen
- Ability to support and execute strategic plans
- Improve service delivery and client satisfaction
- Align operations with organisational strategy
Financial Acumen
- Strong experience in:
- Budgeting
- Forecasting
- Financial analysis
- Ability to manage profitability
Leadership & Team Management
- Proven ability to lead and develop high-performing teams
- Strong decision-making and problem-solving skills
Client Relationship Management
- Experience in managing client relationships and delivering high-quality services
Communication & Collaboration
- Strong verbal and written communication skills
- Ability to collaborate across global and diverse teams
Adaptability
- Ability to operate in rapidly changing environments
- Strong problem-solving mindset
Global & Cultural Awareness
- Experience working in multinational, cross-functional teams
- Strong cultural intelligence
Availability
- Willingness to travel and work across time zones
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.