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Job Description – Microsoft Teams Subject Matter Expert (SME) – Microsoft Teams Rooms

Position

Microsoft Teams SME – Microsoft Teams Rooms & Collaboration Solutions

Job Summary

We are seeking an experienced Microsoft Teams Subject Matter Expert (SME) specializing in Microsoft Teams Rooms (MTR) and modern workplace collaboration solutions. The ideal candidate will possess deep technical expertise in Microsoft Teams Rooms design, deployment, administration, and troubleshooting, along with hands-on experience delivering enterprise meeting room projects.

The candidate will serve as the technical lead for Microsoft Teams Rooms initiatives, providing architectural guidance, operational support, and best practices for enterprise collaboration environments.

Required Certifications

Microsoft Certified: Managing Microsoft Teams (MS-700) (Preferred)
Microsoft Certified: Collaboration Communications Systems Engineer (MS-721) (Preferred)

Key Responsibilities

Design, deploy, configure, and manage Microsoft Teams Rooms solutions.
Lead end-to-end Microsoft Teams Rooms implementation and migration projects.
Act as the Subject Matter Expert (SME) for Microsoft Teams Rooms technologies.
Perform technical assessments and recommend optimal meeting room solutions based on business requirements.
Configure and support Teams Rooms on Windows and Android devices.
Manage Teams Rooms through Microsoft Teams Admin Center and Microsoft 365 Admin Center.
Troubleshoot complex meeting room issues involving audio, video, conferencing, device connectivity, and Teams integration.
Collaborate with network, security, workplace, and AV teams to ensure seamless meeting room experiences.
Plan room refresh, hardware lifecycle management, firmware upgrades, and software updates.
Develop operational standards, documentation, and support procedures.
Provide technical guidance to L2/L3 support teams and mentor junior engineers.
Participate in architecture reviews and technology roadmap discussions for Microsoft collaboration services.

Required Technical Skills
Microsoft Technologies
Microsoft Teams Rooms (Windows and Android)
Microsoft Teams Admin Center
Teams Phone 
Teams Premium features
Meeting Room Expertise
Microsoft 365 Administration
Exchange Online (resource mailboxes and calendar integration)
Microsoft Entra ID (desirable)

Strong hands-on experience with Microsoft Teams Rooms hardware from major Microsoft-certified vendors, including:

Logitech
Poly
Polycom
Yealink
Philips
HP
Crestron
Cisco (Teams-certified devices)
Other Microsoft Teams Rooms certified vendors

Project Experience

The candidate should have successfully delivered enterprise meeting room projects involving:

Microsoft Teams Rooms deployment
Meeting room modernization
Legacy meeting room migration to Microsoft Teams Rooms
Room standardization initiatives
Hardware refresh projects
Enterprise rollout across multiple office locations
User acceptance testing (UAT)
Production cutover and hypercare support
Troubleshooting Expertise

Experience diagnosing and resolving issues related to:

Teams meeting failures
Audio/video quality
Peripheral connectivity
Room sign-in and authentication
Exchange calendar synchronization
Teams Rooms application issues
Device firmware and software updates
Network and firewall dependencies
Teams Rooms Pro Management portal (preferred)
Desired Experience
5+ years of Microsoft Teams administration experience.
3+ years of hands-on Microsoft Teams Rooms implementation and support.
Experience supporting global enterprise collaboration environments.
Experience working with Microsoft FastTrack, system integrators, or AV partners is desirable.
Familiarity with ITIL-based service management processes.