About the job

As a MS Exchange Engineer you will join team of engineers that are supporting multiple clients. You will be providing responsive, professional and competent technical support and maintenance for the enterprise messaging environments based on a variety of products such as M365, Azure components and on-premises software. You will have a chance to work on the most up-to-date technologies and develop yourself further in the Remote Infrastructure Department.

Responsibilities:

• O365 Platform management (Teams, SharePoint, One Drive, Yammer)
• Azure AD management (SSO, MFA, Conditional Access, Azure Ad Connector)
• Exchange On-premise management (EX2013, EX2016, EX2019)
• Maintaining the existing service (e.g. Change Implementation)
• Resolving existing issues with SLA agreements
• Following established procedures, recommending improvements and resolving enquiries, incidents or problems

Our Requirements:

• General knowledge or experience supporting Microsoft Exchange Servers
• Must be able to understand scripts (PowerShell)
• Verbal and written English
• Knowledge and experience of core functionality for client applications (Outlook, Teams, One Drive, Yammer)
• Strong customer relationship - able to establish quick working relationships with customer
• Drive and determination for technologies and services
• Ability to prioritize tasks based on business requirements.
• Excellent approach to business model and working under SLA requirements
• Awareness of ITIL best practices and ITSM tools will be an asset