At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Short Description for Candidates        

Role Purpose : The role holder is self-sufficient when resolving routine problems or enquiries across several products or technologies for multiple customers. The role holder is competent when working under pressure and has a degree of autonomy when dealing with unexpected problems, more complex escalations and helping to maintain the availability of the IT services delivered to end users. The role holder also delivers low to medium complexity work packages as part of customer implementation projects.

The Role:

As a key member of the IT support team, you will ensure the stability, performance, and evolution of our software and systems.

You will:

• Provide Level 2 and 3 technical support
• Analyze and resolve complex incidents
• Support production releases
• Contribute to documentation and continuous improvement.

Main Responsibilities

1.Incident Management:

• Investigate, prioritize, and resolve Level 2 and 3 incidents.
• Identify root causes and define corrective action plans.
• Collaborate with developers and IT teams to deliver quick and sustainable fixes.

2.Deployment & Production:

• Lead or support software installations, configurations, and go-lives.
• Participate in version upgrades, testing, and validation phases.
• Ensure seamless integration within the IT ecosystem.

3.Process Improvement:

• Monitor service levels and propose optimizations.
• Maintain and enrich technical documentation and procedures.

4.Knowledge Sharing:

• Train Level 1 support teams and end-users.
• Write user guides and knowledge base articles.
• Be a technical reference within the team.

Technical Skills — Required & To Develop:

We are looking for someone with a solid foundation in IT and a real desire to grow technical expertise on the job.

Ideally, you already have good knowledge in some of these areas:

• Windows OS administration.
• Basic experience with scripting (PowerShell, Shell, Python, or similar).
• General understanding of databases (SQL or noSQL) and query tools.
• Some exposure to programming (Java, CSS) and/or network protocols (TCP/IP, FTP, HTTP, SNMP…).
• Familiarity with ticketing or ITSM tools is a plus.

If you’re motivated, curious and willing to learn, you will have the opportunity to:

• Deepen your knowledge through hands-on projects,
• Develop advanced troubleshooting and automation skills,
• Master our specific tools, software, and environments.

Soft Skills:

• Strong analytical and problem-solving mindset.
• Autonomous, organized, and detail-oriented.
• Excellent communication and team spirit.
• Customer service mindset and willingness to share knowledge.
• Technically curious and eager to learn.

Profile:

• Education: Bachelor’s degree (minimum).
• Experience: Experience in IT support, system administration, or software deployment — whether you’re starting your career or already experienced, your motivation and willingness to learn are key.
• Languages: A good level of technical English (written & spoken) is essential to communicate with the team and our clients. French is a plus.

Why Join Us?

• Be part of a friendly and motivated team.
• Work on diverse, impactful IT projects.
• Grow your skills with hands-on experience and continuous learning.
• Enjoy a modern and dynamic work environment that values innovation and people.