AI & Automation Solutions Developer  

Location: Portugal / Poland / Costa Rica  
Reports to:  Product Owner / Chief Architect  

Role Overview:  

We are looking for a motivated Solutions Developer to join our Product team responsible for developing, enhancing, and supporting cloud-based Contact Center and AI solutions built on Amazon Connect and AWS.  

This role is ideal for an early-career engineer who enjoys problem-solving, software development, cloud technologies, and Artificial Intelligence. You will work alongside senior engineers, solution architects, and product owners to deliver innovative customer-facing capabilities including AI Agents, conversational AI, automation, voice translation, analytics, and core system integrations.  

The role is approximately:  

• 70% Solution Development, Testing & Implementation  

• 15% Operational Support  

• 10% Solution Design & Technical Learning  

• 5% Customer & Stakeholder Collaboration  

Key Responsibilities:  

Solution Development  

• Develop, test, implement and support solutions built on AWS and other Cloud technologies.  

• Build integrations between contact center platforms, AI services, ITSM tools, and enterprise applications.  

• Assist in the delivery of AI-powered capabilities including AI Agents, Agent Assist, RAG solutions, translation services and workflow automation.  

• Troubleshoot defects and contribute to continuous improvement initiatives.  

• Follow engineering standards, coding best practices, and security guidelines.  

AI & Innovation  

• Support the development and testing of Generative AI and Large Language Model (LLM) solutions.  

• Assist with prompt engineering, knowledge bases, AI orchestration, and conversational AI use cases.  

• Contribute to experimentation, prototyping, and evaluation of new AI capabilities.  

  Testing & Support  

• Create and execute unit, integration, and end-to-end tests.  

• Support deployment, release, and operational activities.  

• Assist in diagnosing and resolving production issues.  

• Contribute to technical documentation and support materials.  

Collaboration & Learning  

• Work closely with Product Owners, Architects, Developers, BAU specialists and Service desk operational teams.  

• Participate in Agile ceremonies including sprint planning, stand-ups, retrospectives, and demonstrations.  

• Continuously develop technical expertise in AWS, AI technologies, and software engineering practices.  

Qualification, Skills & Experience:  

Experience, academic exposure, or strong interest in the following:  

• AI & LLM Technologies: Generative AI, AI Agents, OpenAI APIs, Amazon Bedrock, Prompt Engineering.  

• Software Development: Python, JavaScript, TypeScript, Java, Node.js, REST APIs, JSON, API integrations.  

• Frontend Development: React, Redux Toolkit (RTK), TypeScript, Micro-frontends, Accessibility (A11y).  

• Cloud & DevOps: AWS (Amazon Connect, Lambda, S3, Redshift, CloudFormation, CDK), Git, CI/CD, Infrastructure as Code.  

• Professional Skills: Problem solving, technical troubleshooting and debugging skills, stakeholder engagement, technical communication, Agile delivery, teamwork, and continuous learning.  

• Certifications: AWS Certified Cloud Practitioner or AI Practitioner or Developer – Associate or Solutions Architect – Associate; Agile Fundamentals.    

Success in this role will be measured through:  

• Delivery of assigned stories and tasks within agreed sprint timelines.  

• Quality and reliability of developed solutions.  

• Contribution to successful product and project outcomes.  

• Reduction in defects and rework.  

• Growth in technical capability and AWS expertise.  

• Positive feedback from stakeholders and team members.