At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
We are seeking a highly skilled and motivated Integrated Service Desk Expert. This critical role involves providing comprehensive technical support for a variety of systems, including servers, POS equipment, and other critical infrastructure.
The successful candidate will be responsible for receiving and resolving inquiries, performing troubleshooting within defined SLAs, monitoring system health, and managing server operations.
This position requires strong technical skills, excellent problem-solving abilities, and practical communication skills with internal and external stakeholders, including Japanese-speaking clients and counterparts.
Key Responsibilities:
Incident Management: Receive and respond to inquiries via email and phone, resolve them timely and effectively within established Service Level Agreements (SLAs).
System Monitoring: Monitor multiple systems, servers, and POS equipment using various monitoring tools, proactively identifying and addressing potential issues.
Troubleshooting: Diagnose and resolve technical issues related to servers, POS equipment, and other supported systems.
Server Management: Perform server backups, maintenance, and operational tasks to ensure system stability and availability.
Reporting: Generate regular reports on system performance, incidents, and other relevant metrics for stakeholders.
Communication: Communicate effectively with internal teams and external clients, especially Japanese-speaking clients and counterparts, providing clear and concise updates on incident status and system performance.
Collaboration: Collaborate with other team members to resolve complex issues and improve overall system performance.
Qualifications:
Experience in IT support with a focus on server management and network troubleshooting.
Experience using monitoring tools.
Monitoring operations using management tools.
Strong understanding of server operating systems (Windows).
Experience in POS system
Monitoring alerts using management tools.
*Ability to follow procedures (power OFF/ON settings, manual operations, stopping and restarting OS on virtual platforms).
Excellent problem-solving and analytical skills.
*Excellent written and verbal communication skills in Japanese. (N1 or N2)
Ability to work independently and as part of a team.
Ability to work effectively under pressure and manage multiple priorities.
*Able to work on a rotating shift schedule, including weekends and holidays.
*Must be able to work in the designated project room at the head office.
Training will be provided to the successful candidate.
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.