Job Title: ADP Analyst (Service Desk Expert)/ Service Desk Agent
Department: IT Operations 
Reports To: Operation Manager
Summary:
We are seeking a highly skilled and detail-oriented ADP Analyst to join our team. This critical role focuses on the management and support of sales data within our ADP system.   
The successful candidate will be responsible for receiving and resolving requests, performing troubleshooting within defined SLAs, managing sales data from multiple systems, and executing ad-hoc procedures for system maintenance.
This position requires strong analytical skills, excellent problem-solving abilities, meticulous attention to detail, and the ability to communicate effectively with both internal and external stakeholders, including Japanese-speaking counterparts.
The position operates on a 24/7/365 rotating shift schedule, requiring on-site work in a designated project room at our headquarter
Vacancies : 1 SDA/SDE

Key Responsibilities:

Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs).
Troubleshooting: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals.
System Maintenance: Perform ad-hoc procedures for system maintenance, including data cleanup, report generation, and other tasks as needed to maintain optimal system performance.
Reporting: Generate regular reports on system performance, data quality and other relevant metrics for stakeholders.
Communication: Communicate effectively with internal teams and external stakeholders, particularly Japanese-speaking counterparts, providing clear and concise updates on issue resolution and system status.
Collaboration: Work collaboratively with other region members to resolve complex issues and improve overall system performance and data quality.

Qualifications:
Demonstrated ability to carefully follow detailed instructions and operational manuals.
Experience with incident management tools for example Service Now
Excellent problem-solving and analytical skills with meticulous attention to detail.
Excellent written and verbal communication skills in Japanese. (N1 or N2)
Ability to work independently and as part of a team.
Ability to work effectively under pressure and manage multiple priorities.
Ability to work a rotating shift schedule, including weekends and holidays.
Work exclusively on-site in a designated project room in HQ
Training will be provided to successful candidates

* Good to have
* Mandatory