Assist customers by being the SPOC (single point of contact) for all technology-related issues and requests, escalating un-resolvable issues to the next level. Ensure compliance with client’s technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction.

Competencies

• Able to multitask. • Skilled in providing problem resolution. • Good verbal and written communication skills. • Strong customer service skills. • Able to work independently and as a member of a team. • Able to obtain information from all relevant sources and use information to identify solutions. Excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism, and enthusiasm