Scope of Work:

• Deals with management of both routine and non-routine incidents and requests.
• Provision of first-line and second-line support for incidents.
• Takes ownership of listening to and understanding basic customer problems
• Asking relevant questions to resolve typically known problems within required timescales.
• Knows when problems are ‘beyond them’ and escalate so they can be resolved
• Support for Japan & Apac retail stores. (Applications, Instructure and Network).
• Familiar with the ServiceNow Ticketing System is preferred.
• Familiar with MS Office/Windows.

Requirements:

• Candidate must possess at least a Degree in any discipline.
• Fresh Graduates and entry-level applicants who are interested in starting their careers in customer service are encouraged to apply; training will be provided.
• Required language(s): Proficient in Japanese (at least JLPT N1/2) and English both written and spoken to serve customers in Japan.
• Rotating shift schedule.
• Work Location/Project = Office
• IT Knowledge or SD experience added advantage
• 9 hours per days
• 5days per week including PH and weekends.
• Earliest working time – 5am
• Latest working time – 10pm
• Shift changes monthly between team
• Work Location/Project = Office / WFH (Hybrid) H&M
• Schedule (Shift/Non-shift) = Shift (5am -10pm) rotation and 2 days off. 5days per week including PH and weekends. Work on PH. Follow MY PH.