Key responsibilities:

• Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs).

• Troubleshooting: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals.

• System Maintenance: Perform ad-hoc procedures for system maintenance, including data cleanup, report generation, and other tasks as needed to maintain optimal system performance.

• Reporting: Generate regular reports on system performance, data quality and other relevant metrics for stakeholders.

• Communication: Communicate effectively with internal teams and external stakeholders, particularly Japanese-speaking counterparts, providing clear and concise updates on issue resolution and system status.

• Collaboration: Work collaboratively with other regional members to resolve complex issues and improve overall system performance and data quality. Skills & Qualifications: • Demonstrated ability to carefully follow detailed instructions and operational manuals.

• Experience with incident management tools for example Service Now

• Excellent problem-solving and analytical skills with meticulous attention to detail.

• Excellent written and verbal communication skills in Japanese. (N1 or N2) • Ability to work independently and as part of a team.

• Ability to work effectively under pressure and manage multiple priorities.

•Ability to work a rotating shift schedule, including weekends or public holidays.

• Work exclusively on-site in a designated project room in HQ. • Training will be provided for successful candidates.