At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

ITSM | Integration 

We are looking for a ServiceNow ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. The role holder will
• In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.
• Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc.
• Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of ServiceNow with external tools (e.g., SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc.) And ServiceNow to ServiceNow Integration as per Business needs.
• In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services.
• Hands on implementation experience on Bi-directional Integrations custom integration.
• Hands on experience on implementation of Custom Rest and Soap services.
• Identification & design of ServiceNow integration requirements, including
• ServiceNow Mid-tier setup
• Event Management integration
• Service Mapping & Discovery integration (CMDB)
• Develop and configure ServiceNow ITSM application, Service Portal in accordance with customer requirements and best practices.
• Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions.
• Develop UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer.
• Create JavaScript server/client code and components: Script Includes, Business Rules, Client Scripts, ACLs, etc.
• Create, modify, and publish service catalog and Record producers.
• Suggest and implement proposals for process improvements within projects, once agreed.
• Provide technical documentation on modules / products, following company standards on customer projects.
• Maintain high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, HTML.
• Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.
• Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution.
• Develop and document best practice approaches and reusable assets for the deployment team.
• Create and design user stories as well as assess solution built by developers and Support and Perform system testing and systems integration testing.
• Support user acceptance testing
• Support go-live and early life/warranty support periods.
• Stay up to date with the latest ServiceNow features and functionalities and make recommendations for improvement.
Fujitsu is a world-leader in Enterprise Service Management (ESM). As a ServiceNow Elite Partner, we combine our years of experience and know-how with the power of ServiceNow, to deliver ESM processes that improve efficiency, reduce cost and free our customer’s staff to concentrate on what they do best – which is running the business. Our range of solutions are highly flexible and easily scalable, and regardless of business size, or whether the customer requires an off the shelf solution or something that’s individually created for the
ServiceNow ITSM and Integration Specialist
Page 2 of 2 www.fujitsu.com/global/microsite/servicenow/
business, we can provide them with the configuration they need.
We are one of the world’s leading ServiceNow partners with a large number of successful implementations. We provide a comprehensive enterprise service management offering that includes; business consulting, implementation and integration, design and development, global delivery center, certified training, and authorized support.
Key Performance Indicators:
• Development of ServiceNow for customer projects on time, to budget and targeted product costs, in accordance with agreed specifications and standards.
• Achievement of targeted Product Quality.
• Documentation of development steps in line with requirements and shared with Consultant, Engagement Manager and Customer.
• Demonstrates problem solving skills and solution development acumen.
• Effective communication and team work including external development partners on customer projects.
About you:
You will be educated to degree level and/or have at least 4+ years of experience, preferably within the IT industry. You will have in- depth knowledge of the ServiceNow platform and proven software implementation and development acumen.
Core Skills
• ServiceNow Certified Administrator
• ServiceNow Certified Implementation Specialist - ITSM
• ServiceNow Application Developer
• Integration Hub – Micro certification
• Java Scripting, Jelly, HTML, CSS and integration via web services.
• Ability to manage competing priorities in a complex environment
• Excellent written and oral communication skills including customer liaison at senior levels
• Excellent interpersonal and negotiating skills, ability to enable collaboration
• Project/change management experience and skills
• Investigation and analysis of problems with a methodical and disciplined approach
• Proactive customer support and problem resolution
• Ability to devise creative technical solutions, to research alternative solutions and make recommendations
• Ability to convey a strong presence, professional image, and deal confidently with complex technical problems
• Experience on MSP instance will be added advantage.