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 ITAM | ITSM

ServiceNow Technical Consultant / Developer

Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a Sr. ServiceNow Technical Consultant that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements

Fujitsu Right Now:
There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.

What we offer:

• The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers
• Unrivalled investment and training in you and your career
• Stimulating environment offering ongoing learning opportunities
• Culture of innovation and inspiration
• Competitive salary and generous benefits 
• A very flexible and creative environment for everyone

Role and Accountabilities:
 
This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM and ITAM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization. 
 
Candidates will be experienced in leading ServiceNow engagements end to end, 
In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

• Develop, configure, and customize ServiceNow applications, with a focus on IT Asset Management, including Hardware and Software Asset Management.
• Work under the guidance of senior developers and architects to deliver high-quality technical solutions.
• Participate in all phases of the ServiceNow development lifecycle, from requirement analysis to deployment and support.
• Assist in the integration of ServiceNow with other business systems and platforms.
• Adhere to coding standards and participate in code reviews to ensure best practices.
• Document technical solutions and maintain ServiceNow system documentation.
• Troubleshoot and resolve issues in the ServiceNow environment.

Qualifications

Skills and Experience Requirements:

• Bachelor's degree with at least 5 years of ServiceNow design and development experience
• Development experience on the ServiceNow platform including customization of applications such as ITAM, ITSM and custom apps.
• Experience developing ServiceNow solutions and technical design documents from business requirements.
• Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers.
• Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API)
• Experience developing, implementing, and maintaining large-scale applications and systems.
• At least two full lifecycle ServiceNow implementations in the role of a lead consultant.
• Must have strong requirements gathering experience.
• Programming expertise in Java, JavaScript or other functional programming languages
• Demonstrated understanding of ITIL practices
• Excellent written and oral communication skills.

Skills and Certifications

• ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines
• ITIL v3 certification
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities