We are looking for an IT Support & Automation Intern to join our IT team. This role provides hands-on exposure to IT support, business process automation, and application development using Microsoft 365 and the Microsoft Power Platform.

No prior IT knowledge or technical experience is required. We welcome interns from any background who are willing to learn. Full training, guidance, and hands-on support will be provided to help you develop the skills needed for the role.

Key Responsibilities:

Power Platform & Process Automation

• Develop Power Automate workflows for approvals, notifications, data collection, and other business processes.
• Modify, troubleshoot, and test existing workflows to resolve errors and support changing business requirements.
• Create and enhance Power Apps forms and applications for IT requests, asset management, and operational processes.
• Integrate Power Apps and Power Automate workflows with SharePoint Lists, Microsoft Forms, Outlook, Teams, and other Microsoft 365 services.
• Review existing manual processes and identify opportunities to reduce repetitive work through automation.
• Perform user acceptance testing (UAT) and assist with implementing improvements based on user feedback.
• Document applications and workflows and prepare clear user guides and supporting documentation.

IT Support

• Provide remote and onsite assistance to users experiencing hardware, software, network, and Microsoft 365 issues.
• Prepare, configure, and deploy laptops, desktops, printers, mobile devices, and other IT equipment for end users.
• Assist with troubleshooting day-to-day IT issues and escalate more complex problems when required.
• Communicate with users to understand their requirements, explain solutions clearly, and ensure a positive support experience.

Training & Development

Training and ongoing guidance will be provided in areas including:

• Microsoft Power Automate
• Microsoft Power Apps
• Microsoft 365 integration
• SharePoint Lists and Microsoft Forms
• IT troubleshooting and end-user support
• Laptop, desktop, printer, and mobile device configuration
• User acceptance testing
• Workflow and technical documentation
• Customer service and communication in an IT environment

Requirements:

• No previous IT experience or technical knowledge is required.
• Willingness to learn new technologies and develop practical IT skills.
• Good verbal communication and customer service skills.
• Comfortable speaking with users to understand problems and requirements.
• Able to explain information clearly and patiently.
• Good attention to detail and a structured approach to completing tasks.
• Willingness to troubleshoot problems and learn through hands-on experience.
• Able to work independently when required while also collaborating with the IT team.