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Lead – HR Shared Services / HR Operations

Location: Pune, India

Role Overview

We are seeking an experienced and highly motivated HR Shared Services Lead to join our HR Operations team in Pune. This role will be responsible for managing end-to-end HR operational processes, ensuring efficient service delivery, and driving continuous improvement initiatives.

The ideal candidate is a strong people leader with deep expertise in HR operations, a customer-centric mindset, and the ability to deliver high-quality services in a fast-paced, global environment.

Note: This is an HR Operations/Shared Services role and not an HR Business Partner (HRBP) position.

Key Responsibilities

• Lead, coach, and develop a team of HR Shared Services professionals, fostering a high-performance and collaborative culture
• Oversee end-to-end HR operational processes across the employee lifecycle, including:
  • Onboarding and offboarding
  • Employee data management
  • Benefits administration
  • Leave management
  • HR policy interpretation
• Ensure timely and accurate service delivery in line with established Service Level Agreements (SLAs) and operational metrics
• Act as a Subject Matter Expert (SME) for HR operations, providing guidance to stakeholders and team members
• Identify opportunities for process improvement, standardisation, and automation to enhance efficiency and employee experience
• Collaborate with cross-functional teams (HRBPs, Talent Acquisition, Compensation & Benefits) to ensure seamless service delivery
• Track, analyse, and report HR operational metrics, highlighting trends and recommending corrective actions
• Stay updated on HR policies, procedures, and relevant labour laws
• Manage escalations and resolve complex HR queries effectively

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 10–12 years of progressive experience in HR Shared Services or HR Operations
• Proven experience in a leadership role, including managing and developing teams
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Preferred Qualifications

• Experience in a global HR Shared Services environment
• Hands-on experience with HR systems such as:
  • SAP
  • Oracle
  • PeopleSoft
  • SuccessFactors
  • ServiceNow
• Strong understanding of end-to-end employee lifecycle processes
• Demonstrated experience in managing and meeting SLAs and operational KPIs

Skills & Competencies

• Strong leadership and team management skills
• Excellent analytical and problem-solving abilities
• Effective communication and stakeholder management skills
• Ability to thrive in a fast-paced, dynamic environment
• Customer-focused mindset with a commitment to service excellence
• High attention to detail with a strong focus on accuracy and compliance

Functional Area

HR Shared Services / HR Operations